Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

So far, not impressed with John Hancock. All automated replies that make it seem that nothing I’ve submitted has been looked at. Asking for a phone call for clarification leads to no replies at all.

The claims process was brutal. Repeatedly asking for different documents each time and sometimes the same documents over again. Long delays. Impossible to reach the claims adjuster despite numerous attempts. After 3 attempts finally reached a supervisor who was very helpful and processed the claim without further delay.

24 hour assistant was very clear and helpful.
reaching the medical facility in the outer reaches of Dublin was beyond my capability.
Having an in city facility would be better.

Easy claim process but I have NOT received any respond back to how much the policy will pay for delay flight.

We had several airlines delay and one train delay. All were over 5 hours. I called the insurance company from Poland to inform them. I have filed a claim the day I returned home. So far, no news from the insurance company. 🙈

I haven’t heard anything since submitting my claim

Luckily, we didn't have to use this insurance, but I was very reassured to have it. It's a good value.

Fortunately I didn’t require the use of the insurance but it is reassuring to know that help is available if needed.

Shortly before my trip I noticed that the copy of my policy that was provided by John Hancock was apparently incomplete. In two of the parts, the footers indicated that there were more pages than I was provided or I was missing pages. When I contacted John Hancock about this my concerns were simply dismissed by the customer service agent. She told me to just ignore what she said were errors and to take her for her word that I had all the pages to the policy. She at first would not even accept that my policy did have inconsistencies in the pagination. When she finally did acknowledge the problem she said she would ask underwriting to look into it. When I asked that she confirm I would be sent a corrected policy she said that would not be necessary and I should just take her word that I had a complete policy even though the content of what I had did not flow as it would if I had all the pages. I insisted that I needed to have a full and complete policy and the customer service agent finally simply told me I would not be receiving a replacement policy and she could do nothing more for me. Following this exchange, I emailed SquareMouth with my concerns over what appeared to be an incomplete or at least flawed policy. SquareMouth provided me with a complete and correctly numbered policy within 24 hours.

It is good to have the insurance with reputable company. Your people were knowledgeable and friendly.