Reviews, Sales, and Service Ratings for
Nationwide Mutual Insurance Company

My itinerary changed several times and I was able to make all the changes necessary to my policy to fit my evolving plans!

The claims website is challenging in that it requires exact name and ID matches to start the claim. When I called Nationwide for help, I was advised it was a third party handling the claims. In the automated process now, but not easy to navigate.

Easy to deal with, had date changes due to flight changes with no problems

Nationwide has a bizarre requirement that you fully insure all non-refundable parts of your trip in order to qualify for the pre-existing condition waiver. This can be very difficult to do, as with our self-planned trip to Europe, when many lodging establishments (including Airbnb), pre-booked train reservations, and other fees have different cancellation dates before the fees become non-refundable. I pointed this out to the Nationwide agent and she actually agreed with me, but said it continues to be the policy. Fortunately I did not have to make a claim, but I had a real feeling of insecurity about the coverage, in spite of doing my best to make sure we had insured the trip to its full cost. I was disappointed at having spent the money and not feeling secure that the coverage was reliable.

I am still waiting to hear about my claim.

Thanks

After buying my insurance, I had to cancel the first part of my trip. Your company made this very difficult and time consuming. I will not purchase travel insurance from you again.

I submitted a claim but have heard nothing to dat. Claim submitted 5/23/23

We were extremely disappointed with Nationwide. They were not very responsive and not at all helpful with our problem. We have needed to use the medical coverage policy in the past and had a great experience. This was the opposite. The person I initially spoke with did not seem to understand the Spain health system and how to best obtain assistance for me. They completely failed in their responsibility based on the policy. No assistance was provided whatsoever.

I cancelled the trip a very long time ago, but didn't realize that I would need to keep every receipt to cancel the policy. A letter of affidavit that I didn't go on the trip, and that I wouldn't file a claim, should have been enough to cancel the policy. I think it was terrible customer service. I did repurchase a policy for my upcoming trip...we'll see how it goes. Hopefully I won't have to use the policy and everything will go smoothly this time and I don't have to cancel, but at least if I do, I will keep all my receipts. LOL