Reviews, Sales, and Service Ratings for
Nationwide Mutual Insurance Company

Review Updated: 03/19/2023

Took a long time. Weak communication. I sent two batches of documents. In the second batch I included all expenses outlining those that were reimbursed, and by how much and those that were not down to the penny. I did receive full coverage of expenses not reimbursed. That was good news. However, I had no idea that my claim was approved until I went to my PO Box and found the check. It would have been extremely helpful to know that "the check was in the mail". Additionally, my travel partner has not received her benefit to this date. National requested that my travel partner's documents that had already been submitted be submitted as if they had not already received them.

Response From:

Nationwide Mutual Insurance Company:
Jen

Response Received:
February 21, 2023

Claim was handled quickly and without any hassle or questions. Will continue to use this service!

Review Updated: 02/25/2023

We had some issues initially with the on-line claim form which necessitated several additional emails with attachments, and it was not clear early on exactly what information was required to process the claim. But with some help with a service rep, we received good information on what had arrived and what was still needed. Later, there was a bit of the "left hand not knowing what the right hand was doing" business: a day or so after we received an email that the claim couldn't be processed until an interrupted trip form was completed - this coming more than five weeks after the initial filing (which really got my dander up) - the checks to pay the claim arrived in the mail.

On the other hand, we had two lengthy conversations with two different customer service people. Both were unfailingly polite, pleasant and helpful. One person was named Dave and the other Rebecca. We were also satisfied with the settlement, which seemed fair and in keeping with the terms of the policy. The time to process the claim was roughly six weeks, which was within the parameters we expected.

Undeterred by the collapse of this Costa Rica trip, we are taking an Odyssey tour to Spain and Portugal in April and have again decided to insure the trip through Nationwide. We are hoping for better outcomes this time . . .

GG