Reviews, Sales, and Service Ratings for
Nationwide Mutual Insurance Company

We decided to extend our trip. Nationwide was unable to extend but referred us to a company that covered the extension

No complaints. Getting some basic information was difficult, and as expected, I was referred to lengthy and complex legal documentation and language. It was difficult to clearly understand the answers to my questions with total confidence.

The cruise we were planning on Holland America was cancelled due to the Japanese not allowing tourists. Holland immediately refunded our fare, leaving only the airfare to be covered.
We first filed the claim 5/19/22. We received the settlement 9/24/22.
Filing the claim was fairly straightforward. But from there it was a series of replies that due to unusually heavy volume of claims, they were running longer than normal.
On July 17th we received a request for us to complete an Airline/Cruise line Agreement which we returned on July 18th, 2022..
Our flight was scheduled for October 10, 2022. On September 14, we became concerned about how to proceed with the airline tickets, since they originated in Tokyo, and we were not going to be there.
We called and spoke with Lee on the 14th. She told us we should have been told to cancel the airline tickets and submit proof they had been cancelled. Further, Lee took ownership of the problem, telling us to contact her only rather than having to explain everything to someone else. What a tremendous relief. We called Hawaiian Airlines, cancelled the tickets immediately, and submitted the documentation that same day. Once Lee took ownership, we obviously had the matter resolved very quickly.
We still are left with the question of why someone didn't notify us of the need to cancel the tickets sooner.

Paid, didn’t need, awesome

I had one telephone contact asking for clarifcation of the policy wording and my questions was promptly and thoroughly answered on the call.

I had to make a correction and Nationwide took care of it very quickly and easily.

Always a very good, simple experience. I recommend your site often.

I filed a claim - had to concel my trip . Injuries filled documented with doctors notes and they filled out the forms - no response from Nationwide other than we busy and this could take 60 days.

Not sure what to say. We had two flight cancellations, four flight delays and lost baggage. I submitted my claims on July 5, 2022 and as of Aug 30 I have heard nothing except an email saying they received my claims and will get to them in the order they were received.
When I called customer service when our first flight was cancelled she told me to go ahead and make a claim but it would probably not be covered because I should have expected flight cancelations since airlines cancel all the time. Therefore it was not an unexpected event. What?
So we will see if they ever cover anything. If they do not, then what is the point of purchasing insurance?