Nationwide Mutual Insurance Company
Overall Rating 4.02 out of 5
Overall Rating 4.02 out of 5 622 Reviews Since 2018

  • Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    July 30, 2022
    Robin from TX Verified Squaremouth Customer

    I became Ill and we did not travel. A claim was filed as per the instructions and to date has not been acknowledged or responded to. I am very dissatisfied with the policy and service.

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    15 out of 15 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    July 29, 2022
    Mark from CO Verified Squaremouth Customer

    No comment. Claim is pending

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    1 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    July 21, 2022
    Mary from TX Verified Squaremouth Customer

    My first time to purchase travel insurance. So glad I didn't need it. There was a question about my policy, paperwork, but I called and someone was available to help me. Thank you

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    3 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    July 17, 2022
    Judith from CT Verified Squaremouth Customer

    It’s too early to truly review my interaction with nationwide though I will say that so far they have been extremely nice to work with

    I was directed to the cbpconnect website to file the claim and that website is quite lacking in functionality and ease of use but that’s not reflective of NW itself

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    4 out of 6 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    July 16, 2022
    David from NJ Verified Squaremouth Customer

    Claim has been filed for weeks with no response - other than an automated email saying they are busy

    Review Updated: 08/15/2022

    Nationwide was slow and unresponsive to the claim. Once escalated to Squaremouth the claim was acknowledged and resolved quickly. The Squaremouth team was very helpful!

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    17 out of 17 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Essential
    Review Received:
    July 15, 2022
    Randy from NJ Verified Squaremouth Customer

    I opened my claims 5 days ago, but didn't get any indication that my claims have been looked or start to be processed

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    8 out of 8 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Essential
    Review Received:
    July 15, 2022
    Joseph from NJ Verified Squaremouth Customer

    it is totally impossible to get to speak to an actual person. In attempting to file a claim I was bounced all over and never got the attention I needed only kept getting pointed to the online web site.

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    16 out of 16 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Essential
    Review Received:
    July 10, 2022
    Lisa from DE Verified Squaremouth Customer

    If a patient has been hospitalized, it can be very difficult to track down the physicians who treated someone in the hospital. Can your physician information page be filled in. Then uploaded once it is signed?

    Lisa Bianchi

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    6 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    July 6, 2022
    Jean from CT Verified Squaremouth Customer

    Fortunately, I did not need to file a claim. Nationwide assured me I was covered in the event the trip was cancelled due to COVID-19. I was skeptical. But this Questionnaire leads me to believe Nationwide would have honored their promise. This was the only travel agency I was able to speak with on the phone regarding purchasing coverage.

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    4 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Cruise Luxury
    Review Received:
    June 28, 2022
    Karen from IA Verified Squaremouth Customer

    All was good. Just confirming that I could add daughter to policy. They explained criteria and she was added

    Was this review helpful to you?

    3 out of 3 people found this review helpful

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