Reviews, Sales, and Service Ratings for
Nationwide Mutual Insurance Company

I submitted a claim over a month ago and still have not gotten my claim attended to. I keep getting apology emails but this is unacceptable. I am out a lot of money and need to get this resolved. A company should not sell more policies than they have the staff to work on

When my travel destination changed, I contacted Nationwide to inquire about shifting my policy to cover the new locale. With a reasonable effort on my part, they agreed to keep the policy in place and even sent a rebate for the difference in cost between the two trips.

My trip was interrupted due to Covid and I have been trying to make a claim. There is no telephone number, only online claim service. I cannot successfully make a claim. DO NOT USE THIS TRAVEL INSURANCE -- it is a terrible experience.

All hotlines busy not being answered to call back in am, claims done online.

To buy insurance is very easy, but to claim one is extremely difficult and annoying. Not easy to download documents and at the end doesn't recognize my name. If this doesn't get resolved I will never buy travel insurance again

I filed a claim and was given a claim number ***579. I was asked for all info and was sent an email asking for additional documents, which i quickly sent back.

I waited 3 weeks and still no reply. When I went to the website to track the status of my claim, I put in my info (claim number) and was sent back an error stating that "no claims exist under your account". I sent an email asking for the status and still I have heard NOTHING back from the company. HELP!!!

Johnathan Steele (213) 949-3020
ULTRAJAS@hotmail.com

This insurance was just what I needed at a very affordable price

Positive experience!

We experienced a delay in travel for 2 days on our return trip. I sent nationwide an email asking what claim to file under delayed or cancelled trip. We were supposed to fly out Saturday, April 2nd but flight was cancelled until Monday, April 4th. I had to purchase new tickets for return flight on Saturday, April 2md original flight date because of had an appointment first thing Monday morning. I haven't heard from nationwide in response to email Sunday, April 3rd.