Reviews, Sales, and Service Ratings for
Nationwide Mutual Insurance Company

Dear Customer Service:

Unfortunately, for the trip insured under the above travel policy we experienced flight delay on our return home from Ft. Lauderdale due to American Airlines cancelling flights between DFW and FLL due to a weather event in the DFW area that occurred several days prior to our original scheduled departure from FLL. The DFW Airport was fully open and operating on the day of our originally scheduled return flight (2/4/2022) and other flights/airlines were operating between DFW and FLL and between the other 2 Florida airports (MIA and PBI) nearby.

American Airlines cancelled and rebooked us 4 times on flights on the same day following their cancellation of our original scheduled flight on 2/4/2022. By the end of the day o n 2/4/2022 and after the final scheduled flight of the day from FLL to DFW had been cancelled by American, we were told by American they could not guarantee us a day or time they could rebook our return flight to DFW. Additionally, when we inquired about overnight accommodations and voucher availability, American told us we were not eligible because the cancelled flight was not American’s fault because the weather that had occurred on 2/1/2022 in the DFW area was 'an act of God' and was to blame, not American Airlines.

We stayed over one night in FLL in a hotel. Since American couldn’t tell us definitively when they would be able to get us back to DFW, we decided to purchase an airline ticket on another carrier (Southwest Airlines) to get home 2/5/2022 . As a result of American’s cancelled flights, we experienced additional costs for Taxi, Lyft, hotel, meals, dog kenneling, the additional flight on Southwest, etc.

Since we returned from this trip, we have tried to inquire about our trip insurance coverages for this unfortunate and costly event. We called the Support line phone number listed on our policy and were told to fill out the forms online to make a claim. However, the forms were not available online when we checked the website. We called back again and were only able to leave a message on the Support line a couple of days ago, however, we have not received a call back yet and therefore are contacting you via email

Could you please advise us as to whether or not we have a valid claim under our travel insurance policy with Nationwide and what to do or who to speak with regarding this travel event or provide us valid instructions and forms, etc.?

Thank you for any assistance you can provide us. If you wish to reach us, our emails and phone numbers are below.

Best regards,
Jean Anne Hamm
jahamm1@icloud.com
Phone: 817-703-6440
- and/or -
Steven Knighton
knighton52@msn.com
Phone: 702-277-3199

Easy to purchase and available to explain coverage.

Excellent service quick response to question.

I noticed a mistake in my insurance application just one day prior to departure and had to ask Nationwide to extend coverage for 4 more days, .
Nationwide handled the request very uncomplicated and with no rate increase.

Reps were very helpful and knowledgeable.

This policy is a complete sham and you should be shut down for flim flamming customers, I will tell EVERY traveler I know to never but trip ins, it's all a scam. You people should be ashamed but I know you're not.

My very first travel insurance. Because the country required it.Problem, Prior to leaving some family adjusted their itinarary so stay longer. It was very difficult to to adjust the time frame of the coverage. They did lose luggage

It was so easy and quick to do it online like that. I was in a hurry and put the wrong birth date on there (my mistake) so I called customer service the next day and they were helpful and made the change for me. It was a fast call and no hassle.

So far everything has been good. I'm collecting physician documentation that is needed for the claim, so I'll let you know after the claim has been processed on the overall experience.

So far all good...