Reviews, Sales, and Service Ratings for
Nationwide Mutual Insurance Company

I did use the compare button but I still felt like the site was clunky and difficult to discern true differences in policies.

very confusing hard to add all documents digitally especially if not very familiar with process.

I'm having issues with filing a claim the website is having a processing error and I called and emailed asking for claim form which seems like an easy request. Instead of receiving claim form I get contact info and number which I've already contact previously. THis is very frustrated and not great customer support.

Having the policy allowed a level of protection while traveling during the pandemic. Fortunately, we did not have a need to file a claim.

I have filed the claim as trip interruption, unable to continue the trip. I have been in contact with Nationwide to inform them that I will be filing the claim; howevr, the claims is done on-line through another source. I submitted the information for a claim, but it wil take 15 days for someone to reach back out to me.

Extremely helpful when I wasn't sure at last minute that I was going

As we mentioned we travelled from 12/25 to 1/20 and on 1/7, I contacted your customer support from Santiago, Chile through email and mentioned about our trip interruption but so far, I did not hear back from your customer service. I also tried calling but due to overseas, it did not go through. Anyway, after we came back on 1/20, I filed a claim and please review it and let us know at your earliest convenience.

Thanks,
Ashvin Patel

The employer from Nationwide who I spoke to before purchasing the insurance was very helpful .

I had to change my travel date because I tested positive for covid in December. my new travel date is 01/28/22 until 02/13/22. after 2 weeks sending e-mails and numerous calls to different numbers that they were giving me. I was able to coordinate to change my policy for the new dates. BUT I STILL WETTING FOR MY NEW POLICY. please coordinate with the corresponding department to be able to have my document before January 28.
MY E MAIL
cesarliu@hotmail.com

Everything has been smooth so far. Will give better input once claim is settled.