Reviews, Sales, and Service Ratings for
Travel Insured International

I canceled my policy a few weeks prior to my trip. The cancellation instructions on the website were confusing so I contacted customer service where the friendly and knowledgeable representative canceled the policy for me.

Claim process seems to take forever. Very slow. I already received two emails stating that the claim is delayed.

I specifically upgraded my travel insurance to cover car rental. When I reached the Europcar rental desk in Edinburgh the company refused to take my credit card insurance or my travel insurance. They said neither insurance would cover car rental damage. I was disturbed to put it politely, I knew this was not the case but felt I had no choice but to buy additional insurance from them. Please contact the company to stop this outrageous conduct. I believe the reason they do this is upon returning the car they go over it so very closely to find minor issues they can charge me for. They caught a "dent" I had trouble seeing.

I don't blame either you or Travel Insured but you should be aware of this deceptive practice.

I continue to very much value the service Squaremouth provides.

I had a potential trip interruption and attempted to contact Travel Insured. Took a while to get through, was placed on hold after discussing the situation with the representative. After more than fifteen minutes on hold the call dropped and they made no attempt to reconnect with me. Thankfully the trip did not get interrupted so it didn't impact my vacation but had it been a real problem I have little faith that they would have been able to help me.

This company made viewing and amending the policy very easy. Friendly customer service when I had a question about coverage. Didn’t need to make a claim but feel that this company would be there for you if a claim needed to be made.

The service prior to submitting the claim was good - informative and responsive. I am waiting for my claim to be resolved to determine my satisfaction with the policy.

We were asked to leave tour after one week because I had covid. We will be looking for compensation for second week. I haven’t sent in first claim yet as waiting physician payment.

I'm in the early stages of my claim, so no complaints yet, but I also do not know how long it will take to resolve.

Had potential medical problem. Was provided excellent guidance and assistance through the interrnational phone number provided.
Ended up making it home without needing to file a claim, but was reassured through the process.