Reviews, Sales, and Service Ratings for
Travel Insured International

Norwegian Sun doctor unsuccesfully tried three times to connect with Travel Insured International using the number on our paperwork. I finally connected with you the following day. I'm still tiptoeing through the claim application, and I hope to complete and submit it within the following week.

Your website was easy to navigate and understandable with many insurance options listed. I received quotes on policies very quickly, and was impressed by the knowledge and professionalism of your support staff.

I filed a claim 5 weeks ago and it has not been completed

I am at the present time working on a claim because I had to disembark the ship on October 15th due to a medical emergency. I am working on a Trip Interruption Expense Claim and a Medical Expense Claim.

My return flight was cancelled by the airline due to aircraft malfunction. It was rescheduled the next day and they cancelled again. I had to buy a new return ticket to get home. Now I’m waiting for Travel Insured to process my claim. I submitted the claim through their website and called customer service to follow up. I was told they have a backlog and it will take at least 12 weeks before someone can take a look at my claim. It is disappointing that it’s taking a very long time.

Travel Insured International was terrible at communicating. Even after filing a Squaremouth Zero Complaint Guarantee, I never got a response or any communication from Travel Insured International.

I indicate above that we contacted Travel International. We tried to do so. They have never, not once, answered their phone. We filed a claim on their web site. However, their web site asks for specific data and expenses incurred. We were on a 14 day cruise. My husband and I were quarantined separately 12 of the 14 days. The cruise was not interrupted, we were not put off the boat, but we could not enjoy any ports or shipboard activities in those 12 days. Expense incurred was minimal. We expect the cruise line will give us a future credit for the 12 days, but airfare and hotel back to a departure city will be incurred. We could not claim that given the structure of " their system ". It is frustrating that we are unable to discuss and explain our situation.

Have not heard anything and filed my claim 4 days ago.

They still have not got back to me six weeks after completing the claim and they have received every piece of requested information.