Reviews, Sales, and Service Ratings for
Travel Insured International

It took over a year and over 10 telephone calls to get the claim completed. I requested numerous times for the auditors/analysts to call me back so that I could submit anything else that was needed but each phone message and email was met with no return calls until I was completely irate with a customer service person that I got a call back from the auditor/analysts who was handling my claim. The process was very frustrating and presented the companies' lack of commitment to effective, compassionate service. Travel Insured boast to alleviate stress and worry while traveling but they definitely contributed to the overall situation when a claim was actually needed. Overall, the experience of dealing with very neglectful employees overshadows the possibility that the company could be one that is truly worth trusting when paying high premiums for travel insurance.

I had questions about how the insurance process works in Mexico before we left on vacation. We gladly did not need your services or assistance.

Very efficient handling of the claim forms. Both forms I needed were forwarded immediately via email as PDF. I'm now waiting regarding my settlement.

Airline cancelled flight and only offers a future credit. 735usd out

Our trip was rescheduled for October 21, 2024. Unable to rate customer service for now.

We postponed our trip to Israel, so we didn't put in a claim, but we would have been reimbursed the cancel penalty if we had. We'll be covered by the same insurance policies for a new act of terrorism within 30 days and 30 miles of the new tour dates, but only if they are not at war. It doesn't cover war. All of the other benefits will apply, however. We have three years from date of purchase to use the insurance.

SCAM. States to be available 24/7. Was unavailable during weekend hours. Go with a more reliable company.

I had no issue with purchasing the original policy. When we started having issues with our employers not granting the time off for a 3 week trip to Asia, I called and spoke with someone who filled my head with too much info - all revolving around how since we did not purchase flight insurance we therefore eliminated our "cancel for any reason" option. She was supposed to ask her superiors and get back to me but never did. After about a week, I called back twice and she was not available both times and I left a message. After no response, I had to speak with someone else who told me she was incorrect with her info. Now all the avoidance made sense. When we were told absolutely not with the time off request, we had to cancel and file a claim. I supplied all the documents requested. I was away for 10 days and I checked when I returned home only to find more info was needed, which I thought was odd because the last agent told me this is a simple claim and there shouldn't be an issue. When I spoke to yet another agent, she told me all the documents still required. I told her I sent them already and if they received the 2, they received all 6 as they were in the same email. I then composed another email and sent them again. Yesterday, I received a copied email from the tour director to you again citing the reason for cancellation. It was just too much run around, misinformation, and stress for a $1000 claim, which I finally received $750 - so thank you. But, during the process I felt like I was being treated poorly.

We booked our entire trip through a travel agency and had to cancel several weeks before departure due to illness so I felt a claim would be simpler but the required documentation seemed a bit much. However, once we had completed all the forms and submitted it, the claim was settled quickly and without any disputes. I suppose all Insurance providers would require documentation so we were satisfied with the settlement, the speed at which the claim was settled and would definitely use Squaremouth for any future trips.