0.1% (408) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1995
4 stars
655
3 stars
373
2 stars
138
1 star
270
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
281,727
Since 2012
MONTHLY SALES
2252
Average Monthly Sales Since 2012
REVIEWS
3,459
Since 2012
Overall Rating
4.13 out of 5
Overall Rating 4.13 out of 5
3,459 Reviews Since 2012
Customer Reviews for Trawick International
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Was this review helpful to you?
0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Voyager
Review Received:
June 15, 2024
Joanne from AZ
Verified Squaremouth Customer
They were helpful and friendly and followed up with an email confirming what we discussed.
Was this review helpful to you?
5 out of 5 people found this review helpful
Rating 3 out of 5
Policy:
Safe Travels First Class
Review Received:
June 12, 2024
Richard from TX
Verified Squaremouth Customer
I didn’t really get any pre-trip instructions so I don’t know what that question meant.
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1 out of 3 people found this review helpful
Rating 3 out of 5
Policy:
Safe Travels Protect
Review Received:
June 11, 2024
INIS from AR
Verified Squaremouth Customer
Trawick quickly connected me to On Call International when I fell fracturing my left femur. However the processes of On Call are inefficient, result in multiple delays and do not prioritize ensuring the best health outcomes for the patient (client). The communication between On Call and Trawick is inconsistent and inefficient which adds to the delays and barriers to the best health outcomes for the patient (client). The summary of the coverage purchased and the actual coverage provided are very different. I still need to full review my policy and submit my claims to Trawick. So more to come. Based on my experience I would not recommend Trawick travel insurance.
Was this review helpful to you?
26 out of 27 people found this review helpful
Rating 1 out of 5
Policy:
Safe Travels Voyager
Review Received:
June 10, 2024
NEIL from IL
Verified Squaremouth Customer
I did not take my planned trip since the carrier declared bankruptcy. When I contacted Trawick International to get a refund of my premium, they would not refund me the entire amount even thought I did not use any of it. It was insurance for no purpose. I will never use them again. I have notified everyone I could think of to avoid Trawick in every way possible.
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24 out of 27 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Explorer
Review Received:
June 9, 2024
William from TX
Verified Squaremouth Customer
Good price and the representative was excellent.
Was this review helpful to you?
2 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Protect
Review Received:
June 9, 2024
Katherine from TN
Verified Squaremouth Customer
I was apprehensive about buying this insurance because it was cheaper than the rest but I’m glad I did! Even though I didn’t have to use it, I had peace of mind about my trip.
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2 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Protect
Review Received:
June 8, 2024
Judith from NM
Verified Squaremouth Customer
I have had no problems with Trawick International. I am busy filing a claim and should submit it in the next week.
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1 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Armor
Review Received:
June 8, 2024
Nancy from NJ
Verified Squaremouth Customer
I called claims department upon my return due to my jewelry being stolen. The woman I spoke to was not knowledgeable and had difficulty answering my questions. She insisted my policy did not cover loss of jewelry. After speaking with her, I read my full policy and discovered that my policy did cover jewelry theft. However, I could not file a claim, because I did not file a police report, as it was discovered upon leaving the resort, and I would have missed my plane. Very dissatisfied as a result of being given incorrect information.
Was this review helpful to you?
13 out of 15 people found this review helpful
Rating 3 out of 5
Policy:
Safe Travels Protect
Review Received:
June 6, 2024
Barbara from NC
Verified Squaremouth Customer
Very easy to use and compare different policies.
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0 out of 7 people found this review helpful