Reviews, Sales, and Service Ratings for
Trawick International

Glad I did not have to file a claim, thanks for checking

The reason for my negative review is that this company did not provide any assistance with my claim made as a result of the bankruptcy of American Queen and the cancellation of this trip. I submitted a claim for trip cancellation and instead of Trawick’s honoring that contract, I was instructed to dispute the charge through the credit card provider. Now I have started the process to recover the premium, because the company did not honor its commitment. I will be making an effort to advise as many people as possible through social media to avoid purchasing from this company.

The reason for my negative comments is that this company did not provide any assistance for my claim made as a result of the bankruptcy of American Queen and the cancellation of the trip. I submitted a claim for trip cancellation and instead of Trawick honoring their insurance contract, I was instructed to dispute the charge through the credit card provider. Once I receive validation that the credit card provider has credited my account, I will begin the process to recover the premium because Trawick did not honor its commitment. I would not recommend this company and would advise anyone who is contemplating purchasing travel insurance to avoid using them.

Only experience I have is speaking with a customer rep regarding submission of a claim. The customer rep was very helpful and professional. I have not received any feedback yet regarding the claim.

We did not need to utilize any benefits but it was reassuring knowing we were fully insured medically and for lost or late baggage.
My wife and I both tested positive for Covid when we returned home

Departing on our trip we encountered numerous flight delays and cancellations which resulted in us arriving 12 1/2 late to our destination. Our luggage did not arrive until five days later. We called Trawick for information and were emailed a form to complete. We did not have access to a computer until we returned from our trip on May 27th. Sent the completed claim form this past Friday. We needed information from Viking on exactly when our luggage was received and their Insurance Dept was sending the information directly to Trawick/Nationwide. I plan to call and follow with up Trawick this week to confirm that they received all our information to process the claim in a timely manner. The person we spoke with at Trawick was not very friendly.

We made a claim for a refund on a tour in Croatia because one of us had a medical emergency a few days before we left the US for the tour.
We mailed in our claim along with a doctor's statement and it was approved. We received our total refund in about 3 weeks. They did not have to contact us for any additional information. We were pleased with the way Trawick International handled it.

I’m having difficulty with filling a claim. Please help

I won’t travel out of the country without travel insurance. I find it easy to sign up for it, but I can’t really rate it unless I see how they they do when I have to make a claim. Fortunately, I’ve never made a claim.

Their customer representative did not speak clearly (difficult to understand) and the link they sent me to submit a claim took me to an inoperative website ("certificate expired 6 days ago"). It just wasn't worth the hassle for a very small claim anyway. Just happy it was a minor amount.