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Rating 1 out of 5Policy:
Safe Travels ProtectReview Received:
May 29, 2024Diane from CO Verified Squaremouth CustomerI am extremely disappointed with my recent experience with Trawick Intermational. During my trip, I lost my backpack containing my ipad, electronic keyboard, apple pen, earrings, prescription glasses, and more, all of which I assumed would be covered under my policy. Unfortunately, I discovered too late that electronics were not covered.
Despite this, I feel that the company made me go through an extensive and tedious claims process, requiring me to provide detailed information, including pictures and descriptions of the lost items. After all the effort I put into gathering and submitting the required documentation, the company denied my claim covering only $250 and to date, I have not received any communication or a check.
The lack of transparency and communication is unacceptable. I feel misled and let down by this company, and I would caution others to thoroughly review their policies and be prepared for a frustrating experience should they need to file a claim. I will not be using Trawick International again in the future.
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6 out of 6 people found this review helpful -
Rating 5 out of 5Policy:
Safe Travels ProtectReview Received:
May 29, 2024elaine from NH Verified Squaremouth CustomerWas this review helpful to you?I had to change the start date for my departure and I called Trawick. The woman that I spoke with changed the date immediately without any hassles.
1 out of 3 people found this review helpful -
Rating 3 out of 5Policy:
Safe Travels First ClassReview Received:
May 28, 2024Jack from CA Verified Squaremouth CustomerWas this review helpful to you?They paid the claim and didn't ask for additional information. But, it did take 5 weeks after the claim was made to get payment. It's a little tricky to figure out how to get in touch with them to check on the status of a claim. But, all in all professional.
18 out of 18 people found this review helpful -
Rating 3 out of 5Policy:
Safe Travels VoyagerReview Received:
May 28, 2024rp from FL Verified Squaremouth CustomerOnly pays for injuries while away. My wife's injury did not inflate into an issue until back from trip. No claim or reimbursement issued.
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0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
Safe Travels ArmorReview Received:
May 28, 2024Judith from WA Verified Squaremouth CustomerWas this review helpful to you?Thought it was a great value for the cost. It gave me reassurance, on a challenging trip, that I would have great support, if needed.
1 out of 4 people found this review helpful -
Rating 1 out of 5Policy:
Safe Travels ProtectReview Received:
May 26, 2024Robert from OR Verified Squaremouth CustomerIt was a waste of money. Won’t do it again and won’t recommend it to others. I’ll share this experience on social media so other travelers may benefit from this unfortunate experience.
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2 out of 3 people found this review helpful -
Rating 1 out of 5Policy:
Safe Travels ExplorerReview Received:
May 26, 2024John from PA Verified Squaremouth CustomerWas this review helpful to you?Claim 201450 was denied. Trawick stated that this is a pre-existing condition for Annamae's pancreatic cancer.
FINAL DIAGNOSIS: PAMCREAS, HEAD MASS, ENDOSCOPIC ULTRASOUND GUIDED BIOPSY: ADENOCARCINOMA. EXB/EXB COMMENT: This case was reviewed in conjunction with the concurrent cytology case MYC24-167 Pathologist: Evan Baker, M.D. **Report Electronica By Pathologist: Evan Baker, M.D. 2/23/2024 16:28 My signature is attestation that I have personally reviewed the submitted material(s) and the final diagnosis reflects that evaluation.
We bought the insurance from Squaremouth on 2/17/2024, effective 2/18/2024. Annamae had a Final Diagnosis on 2/23/2024. We still had all intentions to go on the cruise. Annamae had surgery on 3/04/2024 and has been receiving chemo after the surgery. Both the surgeon and her oncologist indicated the she could not travel. Why do you buy insurance to protect your family and have Trawick decline insurance based on what Trawick interprets as a pre-existing condition. Until a Final Diagnosis on 2/23/2024 was determined, Annamae did not have cancer. Trawick says it was pre-existing. No compassion what so ever for the client. I hope that Trawick feels very good about their decision to not honor a Pancreatic cancer claim.
19 out of 19 people found this review helpful -
Rating 3 out of 5Policy:
Safe Travels ExplorerReview Received:
May 25, 2024Kenneth from OR Verified Squaremouth CustomerWas this review helpful to you?Very soon after booking our trip we had to cancel. I asked for money back and you said no. **** you
5 out of 8 people found this review helpful -
Rating 5 out of 5Policy:
Safe Travels First ClassReview Received:
May 23, 2024Louise from NY Verified Squaremouth CustomerWas this review helpful to you?Claim submitted via mail 5/23. Thank you.
0 out of 6 people found this review helpful -
Rating 5 out of 5Policy:
Safe Travels USA ComprehensiveReview Received:
May 23, 2024Brian from Israel from Israel Verified Squaremouth CustomerWas this review helpful to you?A very easy experience to cover the essentials before a vacation abroad.
The options are clear and the choices well documented.
Too often, other packages include both needless items, or the equivalent of insuring the same thing in multiple places.
What does bother me, that there is a ceiling age which I may reach sooner than later.
2 out of 5 people found this review helpful
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