Reviews, Sales, and Service Ratings for
WorldTrips

Signing up a policy was straight forward. Four days into our trip in Vietnam, My wife and i both contracted Covid-19 and had to isolate ourselves for six days. To gain a better understanding of our claim eligibility, I contacted WorldTrips 24 hours assistance hotline. When i noticed the phone number not appear to be toll-free, the subsequent calls were the Inside-US number. (It turned out that my phone carrier did not charge me for these calls.). The advices received over the phone were helpful but largely were US based meaning things work differently in other countries. For example, video call with a Vietnam doctor is not common. Instead, the doctor came to our place to examine our self-test results and wrote a prescription on a form which is in Vietnam language. Fortunately, the doctor was able to write his prescription in English mentioning it was for Covid treatment.

The trip was interrupted and we took the first flight available to return to the US soil. At time of writing, my claim was pending.

Thank you for being a customer and providing valuable feedback. We are glad you made it home safely and hope you recovered well. Happy travels.

I spoke to World Trip and they said they were going to contact me through email about cancellation of this policy, because it turned out I did not need it.
I still have not received an email from world trip.
The customer service lady took the claim, my email, phone number, and story, however, I’ve not received any email from World Trip.

Thank you for the feedback. We apologize for any confusion with the handling of your cancellation, but we believe your request has now been completed. We have taken this opportunity to review your situation and will utilize the example to help improve service. We appreciate your business. Safe Travels

We, myself and my partner did not need to use the trip insurance on our road trip. Therefore, we give it an "unrated" review.

I am unsure how things will go

I was in SLC airport when I was notified that my connecting flight from Amsterdam to Milan was canceled. I called customer service to get help with finding a better connecting flight than what the airline had changed me to. The agent who answered couldn’t help me & had to pass it on to the travel department for them to get back to me. I needed help then, not 10 hrs later after I landed in Amsterdam when I got an email reply from the travel department. The response help was too late.

Hello! We are very sorry to hear about your experience in rebooking your flight. We understand that travel delays and cancellations can be extremely frustrating. We appreciate the feedback as an opportunity to improve our service and will be reviewing your situation to see how we can improve. Should you have any questions or concerns about the claims process if necessary we encourage you to reach out so we can help you through. Safe travels.

All good

Was given 3 incorrect email addresses. It was a hassle getting my policy updated.

I submitted a claim weeks ago and haven't heard anything beyond a standard "We are experiencing a high volume of claims and claims will be processed in the order received" email. They use a third party site to process initial claims so it feels very scammy to hear nothing.

Trip insurance was comprehensive and included coverage for my scuba diving.
My trip was great and glad I had it just in case but also glad I didn’t have have to file a claim.

While my husband and I were in the middle of nowhere in Croatia, my husband developed covid (10/1/22). We were left by our tour group at the Plitvice Hotel with no support on a Saturday morning. We were told to isolate and make arrangements for meals to be delivered outside our room’s door. We had no cell phone coverage so were left to some internet access and/or the hotel's phone line to arrange for insurance, transportation, and medical support.

1. I called the number provided on our member cards that morning (317-262-2132) for WorldTrips/United Healthcare.

2. Directions say to call collect. However, the way the number is set up, you have to wait several minutes before getting to a human being you can ask to call back. There is no option that I found (in 3 calls) to ask for the call to be collect.

3. Our first call was over a weekend. The woman with whom I spoke told me right away that she was a weekend staff and I would need to call back on Monday. The information she provided, though, led me to believe that, should we make it through the weekend and succeed in calling on Monday, we would receive help.

Over the next two days, my husband became deathly ill, but the hotel told us they would only call a doctor if it was a serious illness. WorldTrips/United Healthcare’s weekend support as far as I'd experienced was non-existent.

4. We had made arrangements to pay for a taxi to pick us up at the hotel at 6:45 am Monday morning to take us to another town for an official covid test at a clinic that was only open for one hour.

5. When we returned and I called WorldTrips Monday morning, the first time it was too early, so I had to call a second time--both at my cost directly from my hotel room.

5. On the second call, I asked the representative about:

a. trip interruption coverage since our trip was DEFINITELY interrupted. I was told this situation did not apply.

b. I asked about Travel Delay coverage since our travel had DEFINITELY been delayed. Again, I was told it did not apply.

c. I then asked about Emergency Quarantine Indemnity coverage since we were forced to quarantine. I was told that we did not have coverage since we had a policy less than 30 days. The woman told me, though, that she could walk me through the process of extending my coverage to 30 days so that we could receive $50 for up to 10 days. To make sure I understood, I asked her if, in order to MAYBE receive $500 reimbursement, I had to pay another several hundred dollars in premium and she said that was correct.

d. It appears from those answers that our trip to the clinic was not covered either as an "urgent care co-pay."

So, in essence:
1. Our trip was interrupted BUT WorldTrips/United Healthcare does not define our experience and related costs as an “interruption” so provided no insurance coverage for such an interruption.

2. Our trip was delayed, BUT WorldTrips/United Healthcare does not define our experience and related costs as a “delay” so provided no insurance coverage for such a delay.

3. We experienced an emergency quarantine, BUT WorldTrips/United Healthcare does not define our experience and related costs as a covered “quarantine” so provided no insurance coverage for such a quarantine.

4. We had to pay for a taxi to take us to another town for an official covid test, BUT WorldTrips/United Healthcare does not define our experience and related costs as an "urgent care center co-pay" so neither the taxi cost nor the test costs are covered expenses. By that time, I, too, was positive for covid.

5. Finally, we literally feared for my husband’s life (he was experiencing severe stomach pain and bloating, vomited bile all night the first night and most of the second day, and his legs were so weakened that he could not stand for long, much less walk). As a consequence, when he could finally stand for a short period of time, we hired a taxi to drive us almost 5 hours to Split, Croatia, so that we would be near urgent medical care. BUT, it appears that under no terms defined in WorldTrips’/United Healthcare's policy is that change of venue for medical reasons covered as an eligible policy expense.

Additionally, because our change of location was last minute, while we were in Split, we had to stay in three separate apartments, none of which had elevators and all of which were on the third or fourth floors. After we finally made it to the 3rd floor of the first apartment, I feared that my husband would never be able to get back down to the ground level for any reason, medical or otherwise.

6. We paid for what were to be collect calls to WorldTrips as well as hotel room and meal costs while we were quarantining as well as after we took the taxi to Split where we would potentially have medical care. Apparently those costs are not considered quarantine-related either since our policy was for less than 30 days.

Consequently, our experience with WorldTrips is that we paid $377 for what we thought was coverage for trip interruption, trip delay, quarantine coverage, and urgent medical care. However, WorldTrips interprets our experiences at NOT being covered events and therefore, intends to provide NO reimbursement for any of what we thought were covered expenses.

We are left to wonder what kind of unethical people run such a company as WorldTrips/UnitedHealthcare when they readily accept travelers’ money with no apparent intent to cover any allegedly covered costs. Furthermore, we wonder why you at Squaremouth include them in your repertoire of options you offer travelers seeking the kind of help WE DID NOT RECEIVE!

Besides writing this review, I fully intend to report these experiences with whatever insurance department/professional regulatory agency at both the federal and state levels would be interested in knowing about this lack of professional ethics and customer service.

Dianne,

We are very sorry for your negative experience, and can appreciate the difficulties of becoming ill while traveling. While your policy will contain certain coverages and exclusions, we are happy to evaluate any medical expenses incurred for potential eligibility. You can file a claim through your Client Zone portal. We encourage you to check out the claim form to determine if you have any invoiced expenses to submit, and while we cannot guarantee coverage without evaluation the best way to move forward would be submission.

We wish you safe travels.