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Rating 5 out of 5Policy:
Atlas Journey PremierReview Received:
October 5, 2022Vident from VA Verified Squaremouth CustomerWas this review helpful to you?My baggage was delayed for about 6 hours. I checked the policy. It covers a delay of 12 hrs or more, so I did not make a claim. If you think I should let me know.
2 out of 10 people found this review helpful -
Rating 5 out of 5Policy:
Atlas International excl USReview Received:
September 16, 2022Sharon from NJ Verified Squaremouth CustomerWas this review helpful to you?They were very helpful but limited in what they could do. Now that I understand their rules I would Segundo use them again but I would be careful to keep track of dates.
3 out of 4 people found this review helpful -
Rating 5 out of 5Policy:
Atlas Journey EconomyReview Received:
September 8, 2022Maria from ID Verified Squaremouth CustomerWas this review helpful to you?We found it a little difficult to get help and are somewhat concerned about filing a claim properly. We'll have more information after filing the claim (we are waiting on documentation of a delayed flight from Delta airlines).
0 out of 4 people found this review helpful -
Rating 3 out of 5Policy:
Atlas Journey PreferredReview Received:
September 3, 2022Melody from MD Verified Squaremouth CustomerWas this review helpful to you?Website was down when I initially tried to file a claim.
4 out of 6 people found this review helpful -
Rating 4 out of 5Policy:
Atlas Journey EconomyReview Received:
August 23, 2022JOANNE from CA Verified Squaremouth CustomerWas this review helpful to you?We have not filed our claim yet.
0 out of 6 people found this review helpful -
Rating 2 out of 5Policy:
Atlas Journey PreferredReview Received:
August 9, 2022Jennifer from HI Verified Squaremouth CustomerOur luggage was delayed and we didn't receive 2 out of the 3 bags during the trip. We came home to our bags, which we never saw. All of our outbound flights were delayed by 3 hours as well. We reached out inquiring about the process and timing for filing a claim and all we received back were emails stating that they're backed up and not able to respond / answer our simple questions.
Response From:
WorldTrips:
AndriaResponse Received:
August 9, 2022Was this review helpful to you?Hi Jennifer – travel inconveniences are never fun to deal with and we apologize for not being more helpful when you were reaching out to us for assistance. We’re actively working with our claims team to ensure situations like this do not occur in the future.
Someone from the team will be reaching out to discuss your situation. Thanks for your business and for allowing us the opportunity for improvement.
23 out of 23 people found this review helpful -
Rating 2 out of 5Policy:
Atlas Journey PremierReview Received:
July 25, 2022Melinda from CA Verified Squaremouth CustomerFrom when I sent in my claim details, it took the company almost an entire TWO MONTHS to get back with me by email asking for more information.
Was this review helpful to you?
28 out of 28 people found this review helpful -
Rating 3 out of 5Policy:
Atlas Journey PreferredReview Received:
July 15, 2022Levi from DC Verified Squaremouth CustomerThey were very pleasant but ultimately unhelpful when we missed our connection and needed to rebook.
Response From:
WorldTrips:
AndriaResponse Received:
July 15, 2022Was this review helpful to you?Hi Levi – sorry to hear about your missed connection in Madrid. We aspire to provide the best customer service we can during travel and it appears we fell short this time. We appreciate the feedback and will work with our team internally to improve this experience going forward. Thank you.
21 out of 23 people found this review helpful -
Rating 5 out of 5Policy:
Atlas Journey PreferredReview Received:
July 8, 2022Jenn from MD Verified Squaremouth CustomerWas this review helpful to you?I liked being able to compare different insurance options and then choose the appropriate one for our situation.
2 out of 9 people found this review helpful -
Rating 5 out of 5Policy:
Atlas Journey PreferredReview Received:
June 30, 2022Rudy from CA Verified Squaremouth CustomerWas this review helpful to you?Did not need to use insurance but it was an easy process to purchase policy.
0 out of 6 people found this review helpful
Insurance Providers
- Aegis
- Arch RoamRight
- AXA Assistance USA
- Azimuth Risk Solutions, LLC
- battleface
- Berkshire Hathaway Travel Protection
- Cat 70
- Cover-More
- CSA Travel Protection
- Detour Insurance
- Dogtag
- Generali Global Assistance
- GeoBlue
- Global Alert
- Global Guardian Air Ambulance
- Global Underwriters
- HTH Travel Insurance
- IMG
- INF Visitor Care
- John Hancock Insurance Agency, Inc.
- MedjetAssist
- Nationwide Mutual Insurance Company
- Seven Corners
- Tin Leg
- Travel Insured International
- Travelex Insurance Services
- TravelSafe
- Trawick International
- TripAssure
- USA-Assist Worldwide Protection
- USI Affinity Travel Insurance Services
- WorldTrips
Additional Information