0.1% (40) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
277
4 stars
104
3 stars
42
2 stars
21
1 star
19
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
65,908
Since 2008
MONTHLY SALES
395
Average Monthly Sales Since 2008
REVIEWS
483
Since 2008
Overall Rating
4.25 out of 5
Overall Rating 4.25 out of 5
483 Reviews Since 2008
Customer Reviews for WorldTrips
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Miss z from Great Britain (UK)
Verified Squaremouth Customer
Hi my suitcase was damaged I got it bk I had to travel back to derby from Doncaster I had a lot of headache with dragging the suitcase so I want to make a claim for my suitcase and compensate me to with all the headache
Response From:
WorldTrips:
Andria Frederickson
Response Received:
July 1, 2022
Hi Miss Rahman,
Sorry to hear about your luggage situation during your recent trip. We are actively working your case now and will correspond with you directly with updates as we proceed. Thank you.
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8 out of 15 people found this review helpful
Rating 3 out of 5
Policy:
Atlas Journey Preferred
Review Received:
June 24, 2022
Jean from CA
Verified Squaremouth Customer
3 stars because I tried to call them one day and couldn't get through to them at all. Was put on hold and after 30 mins just disconnected. Tried various times with no luck. Was calling to ask why I had received no policy documents from them. I was worried about my insurance coverage after that experience.
I tried again a few days later and did get through. The person was helpful and she looked up my policy and emailed me the documents. So I felt reassured after that.
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18 out of 18 people found this review helpful
Rating 2 out of 5
Policy:
Atlas Journey Preferred
Review Received:
May 31, 2022
Fernando from MI
Verified Squaremouth Customer
I did the claim online, the online claim does not appear in my profile so cannot follow the status. Almost 2 month later I received a mail with the claim reply and a check. Not a simple description of what they are reimbursing and why. Not sure if this is the only mail I will receive.
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31 out of 31 people found this review helpful
Rating 3 out of 5
Policy:
Atlas Premium International excl US
Review Received:
May 16, 2022
BARBARA from TX
Verified Squaremouth Customer
pLEASE CALL ME! I NEED HELP!! bARBARA STAINT CLAIRE 512-663-3046! yOU TOOK M MONE WITH NO PROBLEMS! GETTING HELP HAS BEEN IMPOSSIBLE!
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39 out of 45 people found this review helpful
Rating 5 out of 5
Policy:
Atlas International excl US
Review Received:
May 16, 2022
AMY from Virgin Islands, US
Verified Squaremouth Customer
Easy, fast, efficient and meets my travel needs every time. I like the appreciate the ability to design the coverage I want for up to three generations of travelers.
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6 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
Atlas International excl US
Review Received:
May 15, 2022
Jon from MN
Verified Squaremouth Customer
Just all around great customer service from assisting with the proper coverage, expediency in e-mail responses, live phone support was excellent and follow up after phone conversations was just fantastic as well. All the coverage I needed was here and available for the current state of the world (COVID) travel.
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9 out of 11 people found this review helpful
Rating 4 out of 5
Policy:
Atlas Journey Preferred
Review Received:
May 7, 2022
LENIE from CA
Verified Squaremouth Customer
Just sent an email your forms of claim that I filled and my documents you need pls call me at 213 422 5205
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3 out of 17 people found this review helpful
Rating 2 out of 5
Policy:
Atlas Journey Preferred
Review Received:
April 22, 2022
Christiaan from CA
Verified Squaremouth Customer
I opened two claims, but haven't heard anything back in over a week
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30 out of 32 people found this review helpful
Rating 2 out of 5
Policy:
Atlas International excl US
Review Received:
March 19, 2022
Efstratios from Greece
Verified Squaremouth Customer
Although i purchased the agreement , I submitted a covid clarification question while on my travelling,
I never got an answer,
thus the company is not reliable and probably you should not be selling their insurance,
By chance i got sick form covid 3 days past my return... nothing serious as i was triple vaccinated.
imagine if this was happening during my trip and I needed their support,
Better buy a product form a another reliable partner
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34 out of 36 people found this review helpful
Rating 4 out of 5
Policy:
Atlas International excl US
Review Received:
March 9, 2022
Dereka from TX
Verified Squaremouth Customer
I cancelled this policy because auto entered the wrong name. Waiting for refund.
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11 out of 15 people found this review helpful