Reviews, Sales, and Service Ratings for
IMG

Before Trip
Wonderful options available to choose from. Competitive rates. It was an easy process.

Before Trip
I did it all online and required no additional service.

During Trip
There was no need for any customer service during our trip.

Claim Process
No Claim!

Before Trip
No specific comments about setting pre-trip insurance aside from noting the online process was úser friendly'- premium payment & policy confirmation promptly processed.

During Trip
Currently not in a position to publicly/privately make comment on the service and reliability of insurance carrier - a small claim is to be submitted and I will readily comment after processing of this. (1st claim in 14 prior o/seas trips)

Claim Process
am awaiting directions on how to lodge claim. Email request send - I will wait a further 7 days before approaching 'redress'from other sources.

Claim Process
It took a few e Mails and phone calls to have the claim paid without submitting supplementary data. But they did 'listen' and they pid the contracted amount.

During Trip
Did not need anything

Claim Process
no claim

Before Trip
we placed a claim for delayed baggage on our arrival in the UK on April 26th, emailed all supporting documents and to date have received only the automated response to say received. I have called twice and been told someone will call me back, very un-impressed with the carier thus far

Claim Process
still awaiting a response re the claim

Before Trip
Easy to fill out application, quick response time, gave me comfort on my travels knowing I had a plan in place for all the "what if's" referred you to others going on the trip who also bought.

During Trip
Thank God, I did not have to use your service during the trip.

Claim Process
Did not go on claim.

During Trip
I never needed the services during my trip.

Claim Process
The claim has not been paid as of yet.

During Trip
Very long phone wait times to speak with customer service. Not something you want when you've got a problem. Also, they didn't respond to my email when I asked about changing the policy. I think that was over three weeks ago and haven't got a response.