Reviews, Sales, and Service Ratings for
Trawick International

Claim Process
I filed my claim promptly. I mailed it the address they provided. I mailed it registered mail. They received and signed for it on 10/22. I made repeated calls when I had not heard anything. I was told they didn't receive, they lost it, it was sent to the wrong address. I was promised a return call from a supervisor - when I finally called back the next day he had left on vacation for a week. To date I do not have an answer about my claim. I was last told 2 weeks ago that they were waiting to hear from the hospital about some records.

During Trip
I needed medical services while in Madrid Spain. I went to the Trawick Int'l office located in Madrid prior to seeing a doctor to make sure all administrative procedures where met. The personnel at this location where rude and unprofessional. Their only answer was authorization had to come from the US. They refused to assist or act as a liaison between offices.

During Trip
I didint'n use the customer service during the trip

Claim Process
No claim

Before Trip
No real interaction with the company. Everything was automated. Thankfully I never needed the insurance!

During Trip
We ended up in a remote hospital whose staff only spoke French. The admissions person couldn't get in touch with anyone from our traveler's insurance, they nearly turned us away from receiving treatment for our young daughter. They took pity on us (we didn't have access to the $4000 they wanted for treatment) and agreed to bill us and try to work with the insurance during the week. After the translation, I realized they asked my husband what "banana republic" we purchased the insurance from. Ugh.

Claim Process
See above. We *still* haven't gotten word from the carrier.

Before Trip
Clear and helpful.

Before Trip
Thank you for the prompt service. Both in answering questions and preparing the policy.

During Trip
Did not need to use

Claim Process
Not applicable

Before Trip
Didn't really have much interaction before trip, but online information was good.

During Trip
Didn't use the service.

Claim Process
Did not make claim.

Really, if you're going to ask me whether I filed a claim "Yes or No" before I'm even connected to the survey, why do you lead to the generic survey page?

During Trip
I did not need to use the insurance, thankfully, so I cannot comment on this section.