Real Life Claim Stories

Although they’re experienced travelers, Patricia and John didn’t have any experience with travel insurance. Now they say they’ll never travel without it.

Husband and wife, Mark and Susie, were traveling in India with another couple. They were looking for an adventure but their once-in-a-lifetime trip took an unexpected dangerous turn.

Eleanor and her husband, Phil, take at least two international trips each year. For their most recent trip, a month-long cruise through Japan, two separate incidents resulted in two travel insurance claims.

Vickie and Bob started traveling overseas in 1985, taking at least one big trip each year. In 2016, that trip was supposed to be a 19-day cruise. Once the boat reached the first port, however, Vickie was hit with a series of unlucky breaks.

Richard and Madeline are frequent travelers, taking at least two international trips per year. When the tradition began, travel insurance wasn’t part of their routine. That changed during a trip to Uzbekistan.

Jean took a three-month trip to the United Kingdom and Ireland for her daughter’s wedding. But just a few weeks before the wedding, a severe kidney infection jeopardized the remainder of her trip.

Don has taken more than 70 trips in his life, never leaving without travel insurance. Even with insurance and years of traveling experience, he wasn’t prepared for what happened during his trip to Bolivia.

William has visited 121 countries over the past 73 years and never once faced a major problem... until he took an around-the-world cruise.

In 2012, Nancy scheduled two of her dream vacations - an African safari and a trip to China. Two separate fluke injuries nearly cost her both trips.

Andrew and his wife started a tradition to take one international trip every year. They traveled to Europe, South America, and Australia, but after 15 years, a routine check-up threatened more than their tradition.