Why Choose AXA Assistance USA for Travel Insurance
Notable Features
- Given a 4.5/5 star rating by Forbes Advisor
- All plans hold an AM Best’s Rating of A+
- Plans underwritten by Nationwide Mutual Insurance Company
AXA Assistance USA is a long standing travel insurance provider with more than 50 years of experience protecting travelers. They offer three policies on Squaremouth that all offer well-rounded protection from unexpected travel disruptions, such as cancellations, delays, medical emergencies, and lost luggage.
Their plans – Silver, Gold, and Platinum – provide increasing levels of coverage with each tier. Their Platinum plan features $250,000 in Emergency Medical coverage and up to $3,000 in personal item coverage per person, which is one of the strongest policies for this protection on Squaremouth. All plans offered by AXA Assistance USA include a minimum of $750 in coverage for lost belongings, $500 in coverage for delayed flights, and $500 in coverage for missed connecting flights.
AXA Assistance USA hits many of the most pressing needs of today’s travelers with their offerings. Certain policies can also be upgraded at checkout with additional benefits, such as Rental Car damage protection and Cancel For Any Reason coverage, for those wanting even further protection.
This provider summary was written internally by a Squaremouth policy expert.
About AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide. With over 50 years of experience in the travel insurance industry and over 30 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by Nationwide Mutual Insurance Company.
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5 stars
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4 stars
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3 stars79
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2 stars44
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1 star61
74,113
policies sold
0.1%
negative reviews
0.1% (105) negative reviews to sales
Average on Squaremouth is 0.2%
Policies Offered by AXA Assistance USA
Silver
Policy Description:
The Silver plan is the most economical of the three plans offered by AXA Assistance USA. This plan provides protection for your basic travel needs for a trip cost up to $10,000. Coverages offered include: Trip Cancellation and Trip Interruption, Baggage Protection, Travel Delay and Medical.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One West Nationwide Boulevard 1-04-701, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A (Excellent)
Gold
Policy Description:
The AXA Gold is a more inclusive program offering the base benefits noted under the Silver plan, but for trip costs up to $30,000. Enhanced benefits under this program include: Coverage for a penalty or change fee charged by the airline; additional Trip Delay benefits such as coverage for Pet Boarding Fees in the event you’re delayed on your return trip home; and coverage in the event Inclement Weather prevents you from participating in planned golf or ski activities.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One West Nationwide Boulevard 1-04-701, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A (Excellent)
Platinum
Policy Description:
The AXA Platinum plan offers the most comprehensive coverage with all the benefits noted in the Gold and Silver plans for trip costs up to $50,000.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One West Nationwide Boulevard 1-04-701, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A (Excellent)
Verified Customer Reviews
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Rating 5 out of 5Policy:
PlatinumReview Received:
November 11, 2024Betty from NC Verified Squaremouth CustomerWas this review helpful to you?An easy process, with stellar response time and content from AXA. I’ll definitely use AXA again for future trips.
2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
October 29, 2024Thomas from PA Verified Squaremouth CustomerWas this review helpful to you?The travel insurer asked for information to support our claim which we did. They then asked for two more pieces of information, one we had already provided and one we immediately provided. Then they asked for more information. I told them we had already provided everything they had originally asked for and told them we would file a complaint with Squaremouth. Within 48 hours they approved our claim without additional information.
4 out of 4 people found this review helpful -
Rating 4 out of 5Policy:
PlatinumReview Received:
October 27, 2024Robin from CA Verified Squaremouth CustomerWas this review helpful to you?Took quite a bit of time to process. Asked for better copies of a couple of documents which were a bit blurry which was fine. Also told me that I still needed to send info that had already been sent so apparently did not look carefully as what I had forwarded. Did fully pay claim as required so that was great!
2 out of 2 people found this review helpful
All reviews are from AXA Assistance USA customers
Contact Information for AXA Assistance USA
855-327-1439
Hours of Operation:
Monday-Saturday, 9:00am - 8:00pm ET
888-957-5015
Claims Hours of Operation:
Monday-Wednesday & Friday, 8:30am - 5pm ET. Thursday, 9:30am - 5pm ET.
c/o AXA Assistance USA Claims Desk On Behalf of Nationwide Mutual Insurance Company and Affiliated Companies
P.O. Box 26222
Tampa, Florida 33623
Outside USA 630-694-9809
axaclaims@cbpinsure.com
Fax: AXA Assistance USA has not provided a fax number for claims.