Why Choose AXA Assistance USA for Travel Insurance
Notable Features
- Given a 4.5/5 star rating by Forbes Advisor
- All plans hold an AM Best’s Rating of A+
- Plans underwritten by Nationwide Mutual Insurance Company
AXA Assistance USA is a long standing travel insurance provider with more than 50 years of experience protecting travelers. They offer three policies on Squaremouth that all offer well-rounded protection from unexpected travel disruptions, such as cancellations, delays, medical emergencies, and lost luggage.
Their plans – Silver, Gold, and Platinum – provide increasing levels of coverage with each tier. Their Platinum plan features $250,000 in Emergency Medical coverage and up to $3,000 in personal item coverage per person, which is one of the strongest policies for this protection on Squaremouth. All plans offered by AXA Assistance USA include a minimum of $750 in coverage for lost belongings, $500 in coverage for delayed flights, and $500 in coverage for missed connecting flights.
AXA Assistance USA hits many of the most pressing needs of today’s travelers with their offerings. Certain policies can also be upgraded at checkout with additional benefits, such as Rental Car damage protection and Cancel For Any Reason coverage, for those wanting even further protection.
This provider summary was written internally by a Squaremouth policy expert.
About AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world’s largest financial companies servicing over 95 million people worldwide. With over 50 years of experience in the travel insurance industry and over 30 multi-lingual centers worldwide, AXA Assistance USA has the expertise and resources needed to provide quality protection for travelers. AXA Assistance offers 3 plans to provide different levels of coverage to fit travelers’ needs. Plans are underwritten by Nationwide Mutual Insurance Company.
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5 stars
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4 stars201
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3 stars85
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2 stars44
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1 star64
76,501
policies sold
0.1%
negative reviews
0.1% (108) negative reviews to sales
Average on Squaremouth is 0.2%
Policies Offered by AXA Assistance USA
Gold
Policy Description:
The AXA Gold is a more inclusive program offering the base benefits noted under the Silver plan, but for trip costs up to $30,000. Enhanced benefits under this program include: Coverage for a penalty or change fee charged by the airline; additional Trip Delay benefits such as coverage for Pet Boarding Fees in the event you’re delayed on your return trip home; and coverage in the event Inclement Weather prevents you from participating in planned golf or ski activities.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One West Nationwide Boulevard 1-14-301, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A (Excellent)
Platinum
Policy Description:
The AXA Platinum plan offers the most comprehensive coverage with all the benefits noted in the Gold and Silver plans for trip costs up to $50,000.
Underwritten By: Nationwide Mutual Insurance Company
Underwritten Location: One West Nationwide Boulevard 1-14-301, Columbus, Ohio, 43215
AM Best #: 002358
AM Best Rating: A (Excellent)
Verified Customer Reviews
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Rating 4 out of 5Policy:
GoldReview Received:
April 11, 2025Joe from MN Verified Squaremouth CustomerWas this review helpful to you?Unfortunately, we were one of the few travelers that had to submit a claim to our travel insurance company, and we found the process to be very frustrating. We incurred medical expenses over the course of our travels, that were very unexpected and very expensive (and frankly, traumatic). Within four days of returning from our trip, we submitted our claim to AXA with all of the documentation that AXA requested. Several months went by with no determination on our claim being made, despite numerous follow ups from us. Eventually, we were forced to threaten legal action under our insurance contract. At that point, AXA began responding to our messages and promptly paid the full amount of our claim plus interest.
Ultimately, AXA did its job and covered what it had agreed to cover, but it broke its own insurance contract in the process, and was frustratingly difficult to work with. It was, as a result, not a great experience, and why we can’t give more than three stars as a rating.
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
April 3, 2025Elvira from AZ Verified Squaremouth CustomerWas this review helpful to you?Obtaining the policy was no problem. Simple and easy to understand and obtain the insurance. After our trip we submitted two claims. Fairly straightforward having to deliver pictures and documents. One claim has been resolved satisfactorily. The second claim still in review.
1 out of 2 people found this review helpful -
Rating 4 out of 5Policy:
PlatinumReview Received:
March 30, 2025Dennis from MO Verified Squaremouth CustomerWas this review helpful to you?We filed claim and we have only been notified that you received it. That’s been over 3 weeks ago
0 out of 0 people found this review helpful
All reviews are from AXA Assistance customers
Contact Information for AXA Assistance USA
855-327-1439
Hours of Operation:
Monday-Saturday, 9:00am - 8:00pm ET
888-957-5015
Claims Hours of Operation:
Monday-Wednesday & Friday, 8:30am - 5pm ET. Thursday, 9:30am - 5pm ET.
c/o AXA Assistance USA Claims Desk On Behalf of Nationwide Mutual Insurance Company and Affiliated Companies
P.O. Box 26222
Tampa, Florida 33623
Outside USA 630-694-9809
axaclaims@cbpinsure.com
Fax: AXA Assistance USA has not provided a fax number for claims.