Reviews, Sales, and Service Ratings for
AXA Assistance USA

The rep couldn't seem to find my account, so it didn't go very far and wasn't helpful.

Unfortunately, we were one of the few travelers that had to submit a claim to our travel insurance company, and we found the process to be very frustrating. We incurred medical expenses over the course of our travels, that were very unexpected and very expensive (and frankly, traumatic). Within four days of returning from our trip, we submitted our claim to AXA with all of the documentation that AXA requested. Several months went by with no determination on our claim being made, despite numerous follow ups from us. Eventually, we were forced to threaten legal action under our insurance contract. At that point, AXA began responding to our messages and promptly paid the full amount of our claim plus interest.

Ultimately, AXA did its job and covered what it had agreed to cover, but it broke its own insurance contract in the process, and was frustratingly difficult to work with. It was, as a result, not a great experience, and why we can’t give more than three stars as a rating.

Obtaining the policy was no problem. Simple and easy to understand and obtain the insurance. After our trip we submitted two claims. Fairly straightforward having to deliver pictures and documents. One claim has been resolved satisfactorily. The second claim still in review.

We filed claim and we have only been notified that you received it. That’s been over 3 weeks ago

Purchased two insurance coverages for me and my partner. My claim was paid based on all documentation provided, his claim was not. Both coverages are actually identical!! I appealed to no avail. Truly unsatisfied with the whole thing

Excellent customer service when I called to find best coverage for me.

Requested an extension that was more of a nuisance speaking with AxA than having anything done

The customer service representative was fine and courteous when I called to report a health problem that I was having. She took my information and provided me with a claim reference number. I was told that someone from AXA would email me the claim forms when their office opened again but I don't think that I ever received anything, unless it went into my Spam older and accidentally deleted the message.

I was bitten by a neighborhood dog. Called for assistance,wanted to know about rabies shots. All they told me was I could start a claim.