AXA Assistance USA
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 1,009 Reviews Since 2015

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    March 7, 2025
    Paul from FL Verified Squaremouth Customer

    The customer service representative was fine and courteous when I called to report a health problem that I was having. She took my information and provided me with a claim reference number. I was told that someone from AXA would email me the claim forms when their office opened again but I don't think that I ever received anything, unless it went into my Spam older and accidentally deleted the message.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Platinum
    Review Received:
    February 22, 2025
    Kendra from CO Verified Squaremouth Customer

    I was bitten by a neighborhood dog. Called for assistance,wanted to know about rabies shots. All they told me was I could start a claim.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    February 16, 2025
    Eva from CA Verified Squaremouth Customer

    Need to file a claim as the policy holder was required for urgent medical care. Notified AXA on this situation with a follow up to submit the claim.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    February 12, 2025
    Ajitkumar from CA Verified Squaremouth Customer

    I needed emergency medical attention during my international trip. AXA 24 hour helpline gave prompt and helpful suggestions and followed up daily offering further assistance.
    Claim filing was easy and the resolution of the claim was prompt and to my satisfaction
    In all I had very good experience with AXA

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    4 out of 4 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Platinum
    Review Received:
    February 6, 2025
    D from WA Verified Squaremouth Customer

    Overall, your site is valuable because it consolidates a range of options. I found the purchasing experience very frustrating and confusing, however, as the information on the summary page did not always match reality, and one needed to dig further into the paperwork to understand the "real" coverage. I spoke with an agent who helped me understand that, and she was helpful in guiding me through the options, but I find it mysterious and highly unfriendly to users that your site is apparently designed to provide not entirely accurate information. If I had had more time, I would have looked elsewhere.

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    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    January 29, 2025
    Dianne from AZ Verified Squaremouth Customer

    Staff who helps select an appropriate policy are very helpful and pleasant.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    January 27, 2025
    Rem from WA Verified Squaremouth Customer

    Great, fast service.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    January 19, 2025
    Fely from NY Verified Squaremouth Customer

    not applicable

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    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    January 17, 2025
    ROBERTO from GA Verified Squaremouth Customer

    Thank you so much for your help and support through my claim.
    You acted very fast

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    January 13, 2025
    Sue from UT Verified Squaremouth Customer

    We have rarely filed a claim and were pleasantly surprised with the results. Thank you for following up. We will continue to use your service to find travel insurance.

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    1 out of 1 people found this review helpful

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