Reviews, Sales, and Service Ratings for
Trawick International

Fortunately we were able to complete our travel and did not need to file a claim. Prior to our departure we called to get information about possibly needing to cancel our trip due to flight cancelation. We were supposed to start the very beginning of our travels on a Boing 900Max jet. At the time all of those planes were grounded by the FAA due to an incident on one of those types of jets. The customer service agents with out travel insurance were nice and trying to be helpful, but they had no idea what we were talking about; as if it hadn't been all over the news headlines for weeks. The customer service agent just kept saying that "mechanical issues" is not a qualifying reason to cancel. The agent could not answer and specific questions unless a claim was filed. It was frustrating. Fortunately we were able to change our reservation with the airline to a different flight using a differenct airplain. My only complaint is that is seems like somebody with travel insurance should have knowledge about major issues in the airlines that had been going on for 2 weeks and all over the news.

Trip insurance was purchased online. When my traveling companion was unable to travel and had to cancel because of health reason, it was in my best interest to cancel also.

I filed a claim and when I determined exactly what I needed to submit for my claim to be settled, it was settled. A check was sent for the amount claimed.

Evelyn Smith

I had to cancel my trip at the last minute. I filed the claim for trip cancellation. It was easy to fill out the form, uploaded it together with the supporting documents. I got an email confirming the upload. I did not get any feedback on the status. It took about 3 weeks for the reimbursement check to show up. That was quite efficient. Fortunately, I purchase the insurance.

It’s hard for me to get assistance

Easy to buy and update coverage. Good policy.

I would like to thank Senior Staff Nurse Noor Mohamed from Singapore in assisting,as there is no one doing pre existing illness travel insurance in Malaysia.He is keen to work with you in bring this policy to malaysia.You can contact him at nuurie99@aol.com

The various policy chioces made it easy to decide which plan fit our travel arrangements. The agent I spoke with explained the policy plans and helped guide us to the best option.

Need definitions applied to things like "Trip Interuption"

Easy to set up and a Good experience

Very happy with the experience. I had one (1) question along the way and it was answered promptly.