Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
My experience was wonderful. I needed to make a change and add time to my trip and they completely understand and were able to assist me.
Lazaro from NJReview Received: April 15, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Lazaro. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: StandardI called them, on hold for a long time then they hung up.
Not very helpful or professional.Paul from NVReview Received: April 15, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Paul. We are sorry to hear about the circumstances surrounding your call and for not meeting your expectations. We take customer service very seriously and strive to provide a fair, equitable, and timely process for all customers. A dedicated customer service team member is investigating your case further and will be in touch shortly. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardNone
DEVKUMAR from NJReview Received: April 15, 2026Was this review helpful?0 out of 1 people found this review helpful“Generali Global Assistance policy: StandardDidn’t have to do anything in the way of a claim, but piece of mind says a lot.
Jay from MOReview Received: April 8, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Jay. Thanks for your feedback and purchase!
“Generali Global Assistance policy: StandardEvery time I call the primary number, the staff are friendly, personable and professional.
Debra from WAReview Received: April 6, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Debra. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: StandardI will never use Generali again. When the Iran war started I delayed my Egypt tour until November 2026. I sought to contact Generali multiple times, multiple days, and multiple ways which were totally frustrating experiences. I was severable to contact the company. I left a very stinging review of the company's incompetence on Trust Pilot having seen others with similar experiences.
Therefor I will never attempt to use Generali not shall I use Squaremouth either for my travel insurance needs which are about twice a year.
Marcia from NYReview Received: April 4, 2026Was this review helpful?6 out of 6 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Marcia. We are sorry for not meeting your expectations. We take customer service very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated customer service team member has investigated your case further and provided details regarding your policy modification. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardThe Generali claim process is entirely online. I am not expert in loading documents they want. I spent over 6 hours trying to file a $200. claim. They rejected my claim. I am not wasting any more of my time. I will never buy from you or them in the future.
Charles from NMReview Received: March 31, 2026Was this review helpful?4 out of 4 people found this review helpfulResponse from Generali Global AssistanceWe value your input, Charles. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the requested documentation. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: PreferredHaving experience less than satisfactory claims service from other carriers, it was refreshing to find a compay that places such a high regard upon its customer service as Generali Global Assistance. Due to mechanical issues with airline flights, I've had to file two claims in the past year with Generali. In both instances, the claims process was clear, straightforward and easy to complete. Both claims were approved quickly and fairly and payments were received electronically within a few days. In fact, my last claim took a total of only three days from submission of claim to recipt of payment. With excellent policy coverage, reasonable fees, and quick and efficient claims servicing, Generali Global Assistance has become my "go to" carrier for all my travel insurance needs.
Steve from ALReview Received: March 29, 2026Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for sharing your feedback with us, Steve. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claims!
“Generali Global Assistance policy: StandardMy trip to Egypt was canceled due to the conflict with Iran
I received a full refund for my insurance
Thank you for being an ethical and efficient insurersuzanne from NJReview Received: March 27, 2026Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceThanks for sharing your feedback with us, Suzanne. We're sorry to hear that you had to cancel your trip, but happy we were able to assist with your refund!
“Generali Global Assistance policy: StandardFast and efficient process for claim.
Linda from ALReview Received: March 27, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceAt Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.