WorldTrips Travel Insurance Reviews

Hello Jose. We are sorry to hear that your experience with us was not what you expected, and we understand your disappointment. We can assure you that all claims are handled fairly, according to the policy documents; we always recommend that you read the policy documents before purchasing. We apologize for the inconvenience this may have caused. If you have any further questions, please contact our customer service at (866) 400-6090 for those within the U.S. or +1 (603) 328-6387 for those outside of the U.S. Thank you.

Hello Denis. We are very sorry to hear that you were in an accident while in Costa Rica, and we wish you a swift and full recovery. We appreciate you taking the time to share your experience. Thank you for choosing WorldTrips.

Hello Kristin. Thank you for leaving us a review. We are happy to hear that our customer service team was able to help you understand the options available for your coverage! Thank you for choosing WorldTrips.

Thank you for your feedback. We’re sorry to hear your trip was canceled and understand how frustrating that experience can be.

For Atlas Journey coverage, a full refund of the premium is available during a 15-day review period from the date of purchase, provided the trip has not started and no claim has been filed. After this period, the coverage remains active and the premium is non-refundable, as outlined in the terms and conditions.

This type of coverage is designed to reimburse nonrefundable trip costs if a cancellation occurs for a covered reason. If your trip was canceled, you may still be eligible to submit a claim for reimbursement of those prepaid, nonrefundable expenses.

If you would like assistance reviewing your situation or starting a claim, you can reach our customer service team by calling (866) 400-6090.

Thank you again for sharing your experience.

Hello Babak. Thank you for sharing your experience. Please note that it may take 30-45 business days to process your claim after it has been submitted with all supporting documentation. Once the claim is finalized, an Explanation of Benefits will be sent showing the outcome of the claim. You can always use the Member Portal to stay up-to-date on claim processing status. Thank you for choosing WorldTrips!

Hello Joel. Thank you for leaving a review. Please note that our standard time for processing claims is 30-45 business days after the claim is submitted with the correct documentation. Once the claim is finalized, an Explanation of Benefits will be sent showing the outcome of the claim. You can utilize the Member Portal to stay up-to-date on your claim processing status. Thank you for choosing WorldTrips!

Hello Jeffrey. We are very sorry to hear that you were rushed to the hospital for blood clots, and we sincerely hope that you are feeling better. We apologize that you had a confusing experience with your claim, and we would love to know exactly what went wrong in the process. If you feel inclined to share more details about your experience, please email us at reviews@worldtrips.com. Thank you.

Hello Kellie, thank you for leaving a review. We are sorry to hear that your bag was lost/stolen, and we understand how frustrating that can be. We are glad that you had a positive experience with us, and were able to receive the guidance that you needed. Thank you for choosing WorldTrips!