Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
192,985
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AVG. MONTH
3,496
Total Reviews
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SINCE 2004
4,039
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.08/5
Customer Service During Claim
3.72/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2516
  • 4
    752
  • 3
    312
  • 2
    94
  • 1
    138
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  • Travel Insured International policy: FlexiPAX

    Completed my claim documention for Trip Cancellation over one month ago. When I reached out to find its status I was told they were overloaded and the agent was unable to give me any timeline for it's review by the claims adjuster. Pretty poor servie.

    Anonymous from RI
    Review Received: April 26, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I submitted a trip cancellation claim with Travel Insured International after our El Al flight to Israel was canceled on March 2, 2026 and due to the closure of Israeli airspace. This cancellation made it impossible for us to reach our destination and resulted in non-refundable expenses related to the remainder of our trip.

    Despite providing documentation showing that the airline canceled the flight prior to any action on our part, the claim was denied on the basis that it was due to war. I have submitted an appeal to clarify the sequence of events and the fact that the trip became impossible due to the airline cancellation and airspace closure.

    I would appreciate any guidance or support Squaremouth can provide in reviewing this situation, as the claim appears to have been evaluated based on an interpretation that does not fully reflect the documented timeline.

    Ofir from NJ
    Review Received: April 20, 2026
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    2 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I like that I could just purchase medical travel insurance and didn’t need to include trip insurance

    Hailee from TX
    Review Received: April 19, 2026
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    1 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Excellent experience from start to submitting my claim. Due to an unexpected hip replacement my husband and I did not go on our trip to the Galapagos. I am submitting my claim this week. They have been helpful in getting the right info to them for payment. The others in our party did not need a claim. Their claim process was clear and it just takes awhile to get all parts together! Now, I hope the refund is expedited.

    Susan from TX
    Review Received: April 19, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I did supply all the information needed for my claim, as asked when I was in Curacao. I have not been home a month, but did want to follow through to see if there was any additional information needed. The follow through is of not knowing.

    Susan from CA
    Review Received: April 15, 2026
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    0 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    The medical team was very helpful with advice and ensuring I had appropriate care for a minor injury.

    Luanne from CA
    Review Received: April 13, 2026
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    1 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Due to an emergency situation in the country where I was located my policy was extended by a week with no additional charges.

    Richard from NJ
    Review Received: April 13, 2026
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    1 out of 1 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    I contact the Travel Insured International 24 hour assistance when I got stuck in Dubai on an insured MSC cruise, seeking assistance to get home. None was provided.I was told unless someone was dead or dying to call back later.

    Kimberly from WA
    Review Received: April 11, 2026
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    3 out of 5 people found this review helpful
    Travel Insured International policy: FlexiPAX

    The customer service team was very informative and helpful. He helped me with questions regarding the US shutdown and information / coverage during that period. I had no other questions or need to contact customer service again.

    Patricia from CA
    Review Received: April 10, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    All customer service representatives were very helpful & friendly. I thought I would need to file a claim but in the end did not need to. The airline stepped up and replaced our damage suitcase.

    Cynthia from CA
    Review Received: April 10, 2026
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    0 out of 0 people found this review helpful