Aegis
Overall Rating 4.07 out of 5
Overall Rating 4.07 out of 5 1,226 Reviews Since 2013

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 25, 2024
    George from FL Verified Squaremouth Customer

    Your agent made clear what coverage we had and made sure we understood what was covered. It was easy to bind coverage.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 23, 2024
    Arthur from CO Verified Squaremouth Customer

    satisfied, thank you

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 23, 2024
    Roger from OR Verified Squaremouth Customer

    Filed a cancellation report before embarking over 3 weeks ago and have not heard from them since? Still waiting! Will pursue for a answer shorty.

    Response From:
    Aegis
    Aegis:
    Janet Garces
    Response Received:
    October 23, 2024

    Thank you, Roger, for your review. Our records indicate your claim was settled last week. Your settlement check will be mailed via USPS to the address on file. I’ll request to have the Explanation of Payment resent to your email. We hope you will consider Aegis once again, for your future travel insurance needs.

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    2 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 22, 2024
    Ruth from CA Verified Squaremouth Customer

    Process worked well once I figured out who to call and get the right policy number. It took longer than I expected to get the final claim approved and a check sent (I think it took 4-6 weeks). Otherwise I was pleasantly surprised at how easy the claim process was.

    Response From:
    Aegis
    Aegis:
    Janet Garces
    Response Received:
    October 23, 2024

    Thank you, Ruth, for your review. We’re pleased you found the claim process easy. For future reference, please remember to review the Summary of Benefits, you will find both your policy number and the contact information for filing a claim, in addition to Customer Service and Emergency Assistance, should you need them. We hope you will consider Aegis again for your future travel insurance needs.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 22, 2024
    Noelle from PA Verified Squaremouth Customer

    Unfortunately, we had to cancel our trip. We are in the process of filing a claim.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 17, 2024
    Louann from CO Verified Squaremouth Customer

    Aegis 24 hour assistance was very responsive in opening my claim and sending me the claim form.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 13, 2024
    Anonymous from CO Verified Squaremouth Customer

    Appreciated
    1) the ease of comparing different companies and policies.
    2) the professional knowledge and help of Squaremouth service reps.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 13, 2024
    Alex from AZ Verified Squaremouth Customer

    Purchase of the policy was straight forward and easy and the policy was very competitively priced. Assuming the claim process goes smoothly I will be a return customer.

    -AZ

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    1 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 12, 2024
    Gregory from CT Verified Squaremouth Customer

    The filing procedure was clear and somewhat tedious, but the claims department staff at Zurich were consistently helpful, informative and professional throughout the filing and claim review period. They were also accessible by phone. That facilitated what turned out to be a more comprehensive and drawn out review than we had expected. We are pleased with the outcome though so we offer our special thanks to them.

    Response From:
    Aegis
    Aegis:
    Janet Garces
    Response Received:
    October 22, 2024

    We appreciate your feedback, Joseph . We take our claims review process seriously and are sorry you found the process to be tedious. We're pleased though, that the adjusters were able to assist and ultimately adjudicate your claim to your satisfaction. We hope you will consider Aegis once again for your future Travel Insurance needs

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Go Ready Choice
    Review Received:
    October 11, 2024
    Nancy from NC Verified Squaremouth Customer

    two days before departure I realized I had not changed the trip dates on the policy to include an extra day I had added when finalizing my flights. I emailed the company after regular business hours and within minutes received a response and correction of the trip dates on my policy.

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    2 out of 2 people found this review helpful