Reviews, Sales, and Service Ratings for
Aegis

I did file a claim. It was a bit wearisome. I didn't have the right document from Quantas (who lost my luggage) so that took awhile. Finally the insurance company accepted my documents. It took about two weeks to be reimbursed.

This was my first travel policy and it was much easier than I expected.

Our luggage was delayed on the inbound flight for 3 days in San Diego. I phoned the emergency hotline and was instructed what to do. I found the claims form a little confusing but did my best. Our claim number is 749788
Thanks you

I mailed all documents on Nov. 4, 2024
Aegis General Insurance Agency, Travel & Cancellation Ins. Division.
4507 N. Front St., Suite 200
Harrisburg, PA. 1710

Policy Number: 4GRCWTI2276876 (Rodd Y Suzuki)
Policy Number: 4GRCWSM2276879(Midori Suzuki)

I contacted Aegis in reference to a damaged luggage claim and it has been a complete run-around and they do NOT take responsibilty. They want me to contact the Airline for them to resolve the issue.

We’re sorry to learn, Carlos, that your luggage was damaged while in the custody of the airline. We are happy to initiate a claim for you. Please understand it is necessary to provide a copy of the Property Irregularity Report issued by the airline, and its final determination. This information was shared with you when you contacted our office on October 18, 2024.

Should you have any questions or concern, please feel free to reach out to our Customer Service team at (800) 498-9540.

I fell and fractured my pelvis in August and had to cancel my trip. Aegis was easy to work with, they sent a claim via email to fill out and then file. I filled out my portion, had the doctor fill out his and filed the claim with Aegis. Within weeks they had responded in the affirmative and ok'd my claim.

A very simple process! You made this as easy as could be.

Your agent made clear what coverage we had and made sure we understood what was covered. It was easy to bind coverage.

satisfied, thank you

Process worked well once I figured out who to call and get the right policy number. It took longer than I expected to get the final claim approved and a check sent (I think it took 4-6 weeks). Otherwise I was pleasantly surprised at how easy the claim process was.

Thank you, Ruth, for your review. We’re pleased you found the claim process easy. For future reference, please remember to review the Summary of Benefits, you will find both your policy number and the contact information for filing a claim, in addition to Customer Service and Emergency Assistance, should you need them. We hope you will consider Aegis again for your future travel insurance needs.