Reviews, Sales, and Service Ratings for
Aegis

Your agent made clear what coverage we had and made sure we understood what was covered. It was easy to bind coverage.

satisfied, thank you

Filed a cancellation report before embarking over 3 weeks ago and have not heard from them since? Still waiting! Will pursue for a answer shorty.

Thank you, Roger, for your review. Our records indicate your claim was settled last week. Your settlement check will be mailed via USPS to the address on file. I’ll request to have the Explanation of Payment resent to your email. We hope you will consider Aegis once again, for your future travel insurance needs.

Process worked well once I figured out who to call and get the right policy number. It took longer than I expected to get the final claim approved and a check sent (I think it took 4-6 weeks). Otherwise I was pleasantly surprised at how easy the claim process was.

Thank you, Ruth, for your review. We’re pleased you found the claim process easy. For future reference, please remember to review the Summary of Benefits, you will find both your policy number and the contact information for filing a claim, in addition to Customer Service and Emergency Assistance, should you need them. We hope you will consider Aegis again for your future travel insurance needs.

Unfortunately, we had to cancel our trip. We are in the process of filing a claim.

Aegis 24 hour assistance was very responsive in opening my claim and sending me the claim form.

Appreciated
1) the ease of comparing different companies and policies.
2) the professional knowledge and help of Squaremouth service reps.

Purchase of the policy was straight forward and easy and the policy was very competitively priced. Assuming the claim process goes smoothly I will be a return customer.

-AZ

The filing procedure was clear and somewhat tedious, but the claims department staff at Zurich were consistently helpful, informative and professional throughout the filing and claim review period. They were also accessible by phone. That facilitated what turned out to be a more comprehensive and drawn out review than we had expected. We are pleased with the outcome though so we offer our special thanks to them.

We appreciate your feedback, Joseph . We take our claims review process seriously and are sorry you found the process to be tedious. We're pleased though, that the adjusters were able to assist and ultimately adjudicate your claim to your satisfaction. We hope you will consider Aegis once again for your future Travel Insurance needs

two days before departure I realized I had not changed the trip dates on the policy to include an extra day I had added when finalizing my flights. I emailed the company after regular business hours and within minutes received a response and correction of the trip dates on my policy.