Reviews, Sales, and Service Ratings for
Aegis

Filed a claim days ago and received no confirmation

I submitted a claim to the Zurich Travel assist address in Schaumburg, IL on August 2, 2024. I received notice from my postal receipt that the package was received on August 5. On August 15 I called the 833-515-3323 service team number. I spoke with a representative (Lana) who gave the information that they don't notify upon receipt of a claim. She provided me with the claim number (743940), and indicated that all looked good, nothing was missing, and that my claim was in finalization. I would receive an email when payment was being processed.

Today, August 30, as I had not received any word, I called the Zurich serivce number again. The representative I spoke with (Kevin) indicated that information provided previously was not accurate. My claim was sent to claim review on August 12th, and NOTHING FURTHER had been done! As the call was supposedly being recorded, I provided a comment about my total disatisfaction - 25 days after receipt annd nothing had been done! Poor customer service!Kevin indicated he was sneding a notice to the claims review area requesting to escalate my claim. After hanging up, I also sent an email to the claims@zurichtravelassist.com address.

The total claim is for $457.83! So very modest. If this is how Zurich/Aegis handles such a claim, I would hate to wonder what they do with something more substantial. If you can put a bit of fire to their processing, it would be appreciated. I certainly will not consider Aegis/Zurich for any future travel insurance needs.

Responsive and helpful so far. A claim was submitted right away for the full amount of the trip, which had to be cancelled due to weather that prevented the charter flight (part of the trip cost) from operating for several days.

Aegis was super helpful!

Was told could not use the toll free number outside the US. The wait time on the phone lines was extremely long. Was not 24 hour service. When traveling outside the US, I would use another company.

Getting the Aegis policy thru Squaremouth was easy. Increasing coverage amount thru Aegis customer service was easy. Filed claim via email. Hopefully they will process claim and pay quickly.

Great people, great customer service, professional and knowledgeable.

So far so good. check back to see if I got my money back.

When I contacted, it was with Zurich's Claim Center, not Aegis and that person was responsive.

Since I have filed a claim I am waiting to hear back. One thing that left me puzzled was the lack or reply about any confirmation of having received documentation and claim materials.

Let's see how this plays out.

Thank you for your review. We reached out to you yesterday and left a voicemail to let you know that your adjuster is currently reviewing your claim documents. We also provided our contact information for any questions you might have. If you need any help or have additional questions, please feel free to reach out to us. We’re here to assist you and ensure everything goes smoothly!

Not having an online site to file claims is cumbersome and outdated. The process of calling an agent who then has to walk you through the process verbally, then submit things to an email address followed by waiting for several days before you even get a claim number is exasperating. This will be followed by a several week wait u til you find out if more information is needed or if the claim is approved/denied. I may use squaremouth again, but there is a very low likelihood that I will purchase a policy from Aegis.