Reviews, Sales, and Service Ratings for
AXA Assistance USA

An easy process, with stellar response time and content from AXA. I’ll definitely use AXA again for future trips.

The travel insurer asked for information to support our claim which we did. They then asked for two more pieces of information, one we had already provided and one we immediately provided. Then they asked for more information. I told them we had already provided everything they had originally asked for and told them we would file a complaint with Squaremouth. Within 48 hours they approved our claim without additional information.

Took quite a bit of time to process. Asked for better copies of a couple of documents which were a bit blurry which was fine. Also told me that I still needed to send info that had already been sent so apparently did not look carefully as what I had forwarded. Did fully pay claim as required so that was great!

I was very pleased with how personal and helpful my customer service experience was

My computer was damaged on my trip. The screen was cracked while traveling and I reached out to AXA to find out the best way to document and submit a claim via the website. I heard nothing back. So I emailed, I'm still waiting 8 days later to hear back. I took photos with timestamps on them and I'm hoping this will suffice for my claim but I wanted to see if this is covered before submitting the claim. I'm pretty disappointed with the lack of reply so far.

I have only ever purchased travel insurance for trips abroad, but I was driving from IL to CA and staying for a couple of months. I have an HMO in Illinois but that will only cover emergencies out of state so I felt like I needed more medical insurance and bought this policy with primary coverage so I didn’t have to go through the step of filing a claim with my insurance that would have been denied. I ended up coming down with COVID, and going to urgent care. I called AXA customer service to ask what the deductible would be and was pleased to know it was $0. She also explained what documentation would be needed so I could collect it as I went along. The bill for the visit was over $700 (!!!). When I got home a few weeks later I filed the claim through their claims administrator. I had a little trouble with the website, but I called and they helped me file a claim via email and gave me a claim number. That was on August 19. Today, August 29, I got an email with a link to accept the payment (for the full amount) via Zelle (bank direct deposit was also an option), and a minute later I had the money. What a great experience, from finding the policy on Squaremouth to filing the claim, to the speed of decision, to receiving the money. 5 stars!

No issues. No idea how things would work with a claim.