Reviews, Sales, and Service Ratings for
battleface

Although I fortunately did not have to file any claims, I did appreciate the ability to customize my insurance package with Battleface. Most other companies do not offer that. In the world of pandemics and war, traveling outside of one’s country can become complicated as travel restrictions can change rather quickly. I was looking for an affordable cancel for any reason policy for this reason, and I found it with Battleface. I would purchase trip insurance again using Squaremouth.

Thank you for your fantastic feedback, we are happy that you had a trouble-free trip.

Your website says I will be contacted about my claim in 5 days... I filed it 12 days ago and have heard nothing. Thus far I am not happy with my experience.

Hi Dee, we apologize.

We have reviewed your claim and followed up with the clarifications needed to process it. We will ensure your claims analyst maintains regular contact with you to bring it to a prompt resolution.

Sincerely,
Team Battleface

I would not purchase a plan through this company again and would not recommend it to anyone. I initially filed my claim on July 10th. As of August 13th I have not been contacted by the insurance company to process my claim. I’ve called at least 4 times, have sent documents twice, left a voicemail, had my re-claim entered via a customer service rep, and have been told that they entered an escalation twice to get me a call back, yet nothing. This is a scam, don’t fall for it!

There is no help when purchasing the insurance online and when it was needed I didn’t check the right box and when I needed it I didn’t have insurance. I travel a lot and would never use your insurance again

My flight was canceled and BA was unable to provide rebooking assistance. I got on the chat with Jane and she helped me navigate the process, helping me get back home without having to file a claim at all, the best possible outcome for everyone!

My 2nd flight was delayed 24 hours due to a maintenance issue with Delta. I contacted Battleface since I had an extensive policy and was told by the agent that my plan ONLY covered trip cancellation (and not delay!). I find that absolutely ridiculous (and knew it wasn’t true given my policy summary).

When I returned, I got a competent agent (but shouldn’t have had to try twice). They require a TON of documents to file a simple claim though also and don’t give any per form, just actual expenses and need proof of payment t for things you aren’t even trying to get reimbursed for.