Reviews, Sales, and Service Ratings for
Detour Insurance

I had never purchased this travel insurance before, but was very pleased with both the price and the fact that you purchased the insurance with a total price amount in mind. I never like having to call to update my travel insurance based on my additional travel plans.
Upon arriving in Bishkek, Kyrgyzstan, I became sick with Covid. It was very expensive to get new flights to return home, and our trip was delayed in Romania due to having to isolate for days. I was very concerned about the additional expenses, but thankfully, we had excellent travel insurance. We had purchased Detour@the edge. The customer service representatives were very kind and understanding. They helped me navigagate the claim process for trip interruption and trip delay with confidence and ease. I received the first payment in a timely matter, and then upon discussing other expenses I had incurred, I filed a second part to the claim. received the final checks for my husband and myself today. I am so happy that we have purchased the same coverage with the same company for our next big international trip. I give this company 20 stars.

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Question - we had to cancel trip due to family issues, is there a way to use the money towards another policy?

Great coverage. I had total confidence, even though I did not have to use the insurance in the end.

Customer service rep was most helpful with options that I may have to consider in cancelling the trip or proceeding with trip and seek a pro-rata refund, due to father-in-law being placed in hospice care. CSR was most understanding and empathetic and was appreciated. Fortunately we were able to complete our trip.

Purchase experience was smooth and agent was very helpful.

I had the wrong dates on my policy prior to my departure and customer service corrected it immediately .
i was very happy.

I am waiting for more information before I can provide feedback. The process takes time

Cancelled the trip. Claim was handled okay, but poor communications.

Easy to file the claim and received a satisfactory response.

My trip got cancelled by the organizer due to the very poor air quality from forest fires. They were not sure if we would get a refund. My trip date was past and I tried to contact Detour Adventure Travel Protection to see if there was a date by which I needed to file a claim. Unable to reach them by phone so I sent an email. NEVER got a responce. In the end, organizer did refund the cost of the event. For my next trip I will not purchase from Detour or a company associated with Nationwide. Fortunately I could cancel my hotel without cost and got a credit for my next plane trip. Sort of a waste of $94.42.