Reviews, Sales, and Service Ratings for
Detour Insurance

Great coverage. I had total confidence, even though I did not have to use the insurance in the end.

Customer service rep was most helpful with options that I may have to consider in cancelling the trip or proceeding with trip and seek a pro-rata refund, due to father-in-law being placed in hospice care. CSR was most understanding and empathetic and was appreciated. Fortunately we were able to complete our trip.

Purchase experience was smooth and agent was very helpful.

I had the wrong dates on my policy prior to my departure and customer service corrected it immediately .
i was very happy.

I am waiting for more information before I can provide feedback. The process takes time

Cancelled the trip. Claim was handled okay, but poor communications.

Easy to file the claim and received a satisfactory response.

My trip got cancelled by the organizer due to the very poor air quality from forest fires. They were not sure if we would get a refund. My trip date was past and I tried to contact Detour Adventure Travel Protection to see if there was a date by which I needed to file a claim. Unable to reach them by phone so I sent an email. NEVER got a responce. In the end, organizer did refund the cost of the event. For my next trip I will not purchase from Detour or a company associated with Nationwide. Fortunately I could cancel my hotel without cost and got a credit for my next plane trip. Sort of a waste of $94.42.

Detour insurance handled our claim incredibly fast! A close family member fell ill just days before our trip was to embark. Our cruise and airfare was totally nonrefundable. We submitted all required forms online to Detour which is underwritten by Nationwide ins. and received full payment in 2 weeks! The cost of our insurance policy was unbelievably affordable. It paid for itself 50 times over. I would recommend Squaremouth.com travel insurance and particularly Detour to anybody planning a trip. Don't leave home without it!

Very easy to obtain policy prior to trip. Great coverage! I had to speak to an associate prior to trip about canceling because of a family death. She was extremely helpful. I didn’t have to cancel in the end. Will definitely use this company in the future.