Reviews, Sales, and Service Ratings for
Generali Global Assistance

Very good after difficult initial conversation.

The claim was approved very quickly. The money covered by your cancellation (25%) was received quickly. Selecting how we received the balance, the insurance payment was tediois. We needed to talk with a customer service representative, but we could never get by the virtual assistant. We sent six emails and the only two responses referred us back to the virtual assistant. A brief call with a human would have left us with a much better feeling.

First time having this insurance & hopefully I will be taken cared of with my claim which I have to file yet due to cancellation & interrupted flight. Thank you,

My insurance and Princess are taking a long time to process their end, then i will begin with Squaremouth.

We ended up filing a claim with Generali Global Assistance because of a delay in a flight causing us to miss our connecting flight. The delay was because of a part that needed to be replaced. The claim was a valid, legitimate claim under the contract but they denied our claim several times. We persisted because it was obviously a valid claim and they finally paid the claim. It was frustrating that they didn't pay the claim with the original documentation that was given them because it clearly showed that it was a valid claim They were good at responding in a timely manner to all communications. This is my first experience in dealing with a travel insurance claim so maybe all companies are this frustrating when filing a claim. I will try a different company next time, though.

Thank you for your feedback, Stephanie. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers.

My experience was great. I have no complaints

We are in tg process of filing a claim.
But upon our return our house got hit by a hurricane and we have had no power or Internet for 5 days.

Generali was super easy to work with. Filing my claim online was simple. You can upload documentation from your phone and within 2 days I had a payment from them sent to me through Zelle. I will definitely use them again in the future and will highly recommend them to my friends and family for their travel insurance needs. Two thumbs up!

Submitted a claim a week ago for additional expenses due to "travel delay" i.e. our return flight was cancelled one day before departure. Sent a query this AM to Generali Claims Dept on how long processing a claim will take. No reply as of yet.

Thank you for sharing your feedback, Bradley. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please note, we strive to process claims within 30 days from the time they are received. Feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

I got the help I needed in a timely manner.