Reviews, Sales, and Service Ratings for
Generali Global Assistance

Outstanding service and support. Answered phone quickly when I called. Sounded genuinely concerned about my health. Assured me I would be covered for extra expenses. I received a Zelle reimbursement for medical expenses the next day after I filed.

It was a very painless experience insuring our vacation with General Global. Also, we were satisfied with the reasonable cost.

Customer service very helpful and nice.

Generali Global Assistance is slow in responding to claims, and their claim portal has limitations on the size of documents that can be attached. Therefore, I had to send an email to the claims address with the required documents.

I filed my first claim under the Trip Interruption. Because they denied the airfare I lost due to the interruption, I filed the airfare costs under the Trip Cancellation. I filed this 2nd claim one week ago and have heard nothing from Generali.

An outstanding experience online (the instructions were extremely easy to follow), and my one call to customer service was promptly answered by a knowledgeable, efficient, and pleasant representative. I will definitely use Generali Global Assistance for my insurance needs in the future.

Our travel date changed by a day. Changing the policy dates was easy.

We are grateful for your review, Craig. Thanks so much for sharing your experience and choosing to #TravelSmarter.

the website to file a claim is rather difficult. It froze on my, and at one point just stopped accepting an answer. I had to call their customer assistance line to figure out an alternative way to file the claim. It's a lot of work.

We appreciate your review, and sorry to hear that the claims process was cumbersome for you. We will share your feedback with our technical team to improve in the future.

Thought I bought a policy that included pre-existing conditions clause. But when my wife didn't fully recover in the normal timeframe from surgery that occurred one month before I bought the policy, Generali said that if she couldn't travel on the date I bought the policy, it negated the pre-existing conditions. How does one buy insurance well ahead of travel dates if health is a potential setback?

We appreciate your feedback and apologize for not meeting your expectations. One of our dedicated claim representatives will be contacting you to offer further clarification of the claim determination and to answer any questions you may have about the claim.

We send all information and waiting for answer.
Thank you

Thanks for your feedback, Inna. We strive to process claims within 30 business days from the time they are received. If you have any questions about the claim process, please contact Customer Service at 800-348-9505.

I felt the process for filing a claim was simple. The ease of being able to upload the documents needed was easy. I would recommend to others.

Thanks for sharing your feedback with us, Dina. It’s great to hear that we were able to exceed your expectations and pay your claim!