Reviews, Sales, and Service Ratings for
Generali Global Assistance

Generali is consistent and FAIR!
Claims process is super easy and very efficient.
Avoid polices of Trawickk and Nationwide!

We appreciate your endorsement, Linda! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that we exceeded your expectations. Thank you for choosing to #TravelSmarter.

We had to cancel
Our trip as my husband broke his femur then had a kidney stone attack so we couldn’t go any where. They handled everything beautifully and received back the check so we’re very 😃 happy.

Thanks for sharing your claim’s experience with us, Lorraine. Reviews like yours inspire the Generali Global Assistance team to continue exceeding expectations with our travel insurance plans.

This plan was transferred to cover a future trip. Customer Service listened to the circumstances and made the "switch" easy and seemless.

Generali”s Claim processing is cumbersome and they are requiring information that we never had to submit before, ie. Patient Authorization Form and Explanation of benefits from primary insurance. I can understand wanting to know if our primary will cover any of the claim, but patient authorization?? I submitted a signed credit card receipt for the medical care we paid for. That should be enough to satisfy proof of authorization

We're sorry to hear about the circumstances surrounding your claim filing experience and for not meeting your expectations, Roxane. Supporting documentation is typically required for the policy to provide coverage for cancellations due to medical reasons. One of our dedicated customer service team members will reach out to you directly to offer additional help with the claim process. If need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

They seemed very knowledgeable and kind. Very clear in describing our coverage.

Good value!

Good product, good price. It became necessary to file a claim due to delayed departure(s). I talked with customer service at Generali, and they were very helpful.

Thanks for sharing your feedback, Larry. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

Quick and easy claim service. Still waiting on the check but the claim was processed within three days.

We appreciate your review, Heather! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Please allow 10-14 business days for your payment. Thank you for choosing to #TravelSmarter.

Quite literally the easiest people to work with and thoroughly professional! I recommended them to all my family and colleagues and look forward to working with them again!

Thanks for your endorsement, Myra! We're grateful for your support and for your choosing us.

My experience with Global was very good. The only issue was a computer glitch in their new claim system. It was a little confusing at times but my claim agent was very helpful and helped me get through the process. They settled my claim much faster than I anticipated. It was overall, a good experience.

Thanks for sharing your feedback with us, Katherine. We're sorry to hear about your experience with the claim portal, but happy we were able to assist and pay your claim!