Reviews, Sales, and Service Ratings for
Generali Global Assistance

Very simple process; claim was paid within 10 days of filing.

Did everything online. They let me know promptly what I was missing. I was able to provide info they desired in the correct format and the claim went through. Very satisfied.

I purchased the policy a few months prior to the planned trip. Unfortunately we had to cancel the trip two weeks prior to the departure date for an acute orthopedic issue. Our separate cancellation policy paid for the loss. I contacted the Generali Global two weeks prior to the trip and they said they will not refund any of the cost even though our trip was cancelled and we no longer had a insurable trip. They said to send an email and I did, but this was totally ignored despite me sending twice.
In summary I paid for medical (only) insurance for a trip we did not take and therefore was not an insurable event. The fact that they ignored the email is more upsetting.
I would never purchase from them again and hope you will follow through with them on the lack of response. I do not believe that I should pay for a policy we could never use.

We’re sorry to hear about your negative experience, Lewis. One of our dedicated team members will be reaching out to you to address any questions or concerns you may have.

Prompt payment.

Princess cancelled our cruise 4 days before we were supposed to depart. I went to Generali site to ask for my money back. They have a list of 5 or six requirements to fill out so they will refund your money. They are obviously designed so you won't have to refund any money. The fact is Princess cancelled the cruise. This is very easy for Generali to confirm. They don't need half a dozen things from me to refund my money. I have used Generali half a dozen times. Will never use them again. I called Generali. Got a woman on the phone, all she could say was you need to go to the site and send in the requirements. She was no help at all. I still say these requirements are designed to keep you from refunding anything to anybody. Very disappointed with Generali. We have several friends who cruise frequently. I will be spreading the word to buy your travel insurance from anybody but Generali.

Thank you for sharing your feedback, Leon. We are sorry for not meeting your expectations. One of our dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

The online claims application is straightforward but I had repeated problems successfully submitting my mandatory documents. After a session with the online chat and then finally calling Generali customer service, I was able to submit my claim with uploaded documents via their email. The representative was completely helpful once I got a live person on the phone.

We are sorry for any inconvenience with the e-claims portal. We will use your feedback to improve. We are pleased that you were able to get assistance from one of our dedicated live agents. Thank you for your review and your patience, Allen.

We tried to make the trip to Xiamen, China on XMN airlines; on 10/31/2024.
Due to an unforeseeable complication, we were not able to board the plane at midnight on 10/31.
So we immediately reported the instance to Generali on 11/1, and asked them to adjust the travel dates now between 11/5 and 11/29/2024.
One agent from Generali turned us down. The other agreed to do it by increasing the premium to $405.30 in order to cover the travel between 11/5 to 11/29.
Little did we know, on 11/5 again at 10pm, we were notified by long distance from Xiamen, 'the visa was not ready'. So we had to drive from LAX airport all the way back to San Diego home.
On 11/6, I called Generali reporting the instance. We did not ask for any compensation but request to put the policy on hold when we do make the trip within a year. Both XMN and UA Airlines granted us the airfare credits to be used within a year.
What would you advise us to do with Generali? We purchased the policy for protecting us from many types of accidents. We are not asking them for any compensation but extending the policy when we will travel within a year!
Please help as Generali was recommended by your office. And, you all have been very helpful.

Thanks for your review, Wendy. One of our dedicated customer service representatives will be contacting you to assist and answer any questions you may have about your Plan or how to file a claim.

Generali processed my claim promptly but denied payment.

I needed to file a claim due to flight delay. The claim procss is web based and it did take a couple of hours to create accounts and locate the requested documentation. Once completed I was keep abreast of the claim and it was approved within 24 hours.

Waiting to hear back from insurer. Filed a claim for trip interruption.