Reviews, Sales, and Service Ratings for
Generali Global Assistance

Interaction with pre departure customer service was good but requested ( and granted) credit has been delayed and will require follow up on my part, hence the rating of 3 stars.

We are pleased to inform you that your refund has been finalized. One of our dedicated customer service representatives will contact you to provide additional information. Thank you for your review and your patience on this matter, Paul.

They did amazing job of handling our claim. They settled it in about a week after submitting the necessary paperwork.. I will definitely use them in the future.

I was injured in Iceland and chose not to seek medical attention there for many reasons, the very dangerous weather conditions foremost. I am being told that I have no claim since I did not seek medical assistance immediately. My claim is for refund of am excursion that I was unable to complete approx $250. There is no way to submit the claim form without giving them proof of medical care. I wish I could talk to an agent.

We appreciate your feedback, Judith and we are sorry to hear about your negative experience. One of our dedicated Customer Service Representatives will be contacting you to assist with filing a claim. In the meantime, if you have any questions, you can contact us at 800-348-9505 or customerservice@generalitravelinsurance.com

Claim form was easy to complete and payment was immediate.

Helpful and quick phone support. Could not get through the online security verification step to have the claim sent to our bank versus a check. The check did just arrive in the timeframe indicated.

Excellent work

Started policy w incorrect dates and also added another traveler to the plan with customer service. They were easy to work with and made the changes without a hassle. I intend to file a claim for some emergency medical attention received on the trip and hope it will be as easy.

Claim was easy and straightforward to complete. Payment came very soon after filing. I will buy from SquareMouth in the future.

I made a small claim after the trip. The claim was approved in one day and I was notified to select payment method within three days to receive the claim payment. After selecting Zelle on day 1, the system was not able to verify my ID. I tried to contact the claims department via email regarding this issue but did not receive any feedback and the countdown continued. After day 3, the system said "Since you have not made a valid payment method selection within the last 3 days, you will receive your payment via CHECK.". It's good that the claims department notified me of the check issuance next day and the check was received in another 2 days.
All in all, the claims process was fast. I just wish that Generali Global Assistance could ensure their payment options work for the other clients.

We appreciate your feedback, Ying. We apologize for any inconvenience and for not meeting your expectations with the payment portal. We will share your feedback with our team to improve in the future.

Personnel courteous and informative