Reviews, Sales, and Service Ratings for
Global Alert

This rating is based on the cost and type of insurance I was looking for. I cannot rate the performance of the provider because I never needed to contact them.

No probllems, no claims, so can't rate it.

NA

Since we made no claims, I really cannot rate performance, but the site made me, so I just gave 3 stars--"average".

I had a change of dates before I traveled and I contacted the insurance carrier four times to get my policy dates changed I was given lip service (saying the dates would be changed and the policy updated to reflect the change) however I never received a changed policy. Insurance companies get a bad reputation because they are always quick to accept money and have no follow up service. Customer service is for when things go wrong not when things go right. I am not even interested in making a claim as I changed the ticket to accommodate the travelling schedule of my travelling partner i am dissatisfied with their service and I will not be purchasing travel insurance from this company again.

I did not make a claim

I did not make a claim so I did not have any interaction with the provider.

Claim processing was very slow. I had to call several times to find out the progress of the claim. I thought the claim settlement was unnecessarily slow, and claim should have been paid weeks before we received it.

Excessively slow (nine months) in resolving claim made on a "cancel for any reason" policy: repeated back and forth requests for documentation, initial denial and approval only after appeal.

I was stuck in Pakistan. My husband tried to talk to company but was referred to OnCall. It took 13 days to arrange a stretcher flight home. I had a fractured pelvis which did not require surgery however, this seems excessive to me. They sent a male nurse & I am female. He was nice but useless when faced with a problem. Luckily, I had a friend with me who smoothed the ride home and took charge of checking us in at a hectic airport. I don't think he could have done it. (However, I'm sure Pakistan is different than most places.) It also took longer than they said it would to receive a refund a trip interruption.