0.2% (52) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
307
4 stars
110
3 stars
40
2 stars
18
1 star
34
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
33,474
Since 2004
MONTHLY SALES
141
Average Monthly Sales Since 2004
REVIEWS
528
Since 2004
Overall Rating
4.24 out of 5
Overall Rating 4.24 out of 5
528 Reviews Since 2004
Customer Reviews for HTH Travel Insurance
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John-Christopher from NY
Verified Squaremouth Customer
just fine. fortunately, no need to make a claim.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
TravelGap Excursion excl US
Review Received:
February 7, 2025
SrulyS from NY
Verified Squaremouth Customer
Navigating the website was easy. Knowing that the Policy included pre existing medical conditions was an important factor to buying the policy.
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
TripProtector Preferred
Review Received:
January 25, 2025
Mark from CO
Verified Squaremouth Customer
My wife had to have a hip replacement and when I called to file a claim I was told it was an existing condition and I could file, but it would be denied. When the trip was booked we did not know she would need surgery. Plus the airline changed our flight from a direct flight of 4 hours or so to 3 layovers that would have been close to 20 travel hours and we couldn't do that either. We will never look for travel insurance with your company again. Very poor customer service and a lot of money for nothing.
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3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
TripProtector Economy
Review Received:
December 30, 2024
PETER from CA
Verified Squaremouth Customer
Every thing went as it should be no additional questions and prompt payment.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
TripProtector Economy
Review Received:
December 25, 2024
Gerard from CT
Verified Squaremouth Customer
Excellent info and service as we changed plans and modified the coverage.
Filed a claim on Nov. 22 but have not heard anything yet.
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2 out of 3 people found this review helpful
Rating 4 out of 5
Policy:
TravelGap Excursion excl US
Review Received:
September 26, 2024
Raquel from NY
Verified Squaremouth Customer
I did not use it so I don't know how would have work out but the customer service agent who sold the insurance was very, knowledgeable, helpful and professional. I would use it again.
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1 out of 1 people found this review helpful
Rating 3 out of 5
Policy:
TripProtector Economy
Review Received:
September 17, 2024
Lynn from IN
Verified Squaremouth Customer
September 17,2024
It is truly difficult to try to get any action from your company. We have been in contact with your company since August 3. We have turned in all the information except the airline report they wanted on the delay due to a runway shut down. I have contacted the airline (Alaska) twice and still can't get it resolved. They keep saying they will contact the controller but still no notice. We had 18 on our trip that was affected by this and so far none have received anything from your company. I do not feel I would ever want tto deal with your company again. We were made to stay in the Seattle airport two days because of this.
Sincerely ,
Lynn Neuenschwander
Response From:
HTH Travel Insurance:
Aubrey Lehman
Response Received:
September 25, 2024
Thank you for your review! Our standard claims processing time is 30-45 days. Your claim finished processing on 9/20, please keep an eye out for your reimbursement check in the mail. If you have any questions or would like to provide further feedback, please reach out to our customer service team.
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7 out of 7 people found this review helpful
Rating 4 out of 5
Policy:
TripProtector Classic
Review Received:
August 16, 2024
Diana from FL
Verified Squaremouth Customer
I have received about 1/2 of my requested reimbursement and have filed an appeal. The explanation they provided was quite inadequate. I am waiting to hear about the appeal. I did receive a check for some compensation within 2 weeks of filing my claim and their communication (except for the explanation noted above) has been good.
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7 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
TripProtector Economy
Review Received:
July 21, 2024
edward from NY
Verified Squaremouth Customer
Square mouth is our go-to insurance for international travel. It usually provides the best coverage at the best cost.
Thankfully, we did not experience any difficulties during our 2-week trip to Wales. But I always feel assured that if I should need to submit a claim, it will be handled with personal care and attention by competent professionals.
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5 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
TravelGap Excursion excl US
Review Received:
June 26, 2024
Barbara from NY
Verified Squaremouth Customer
I have provided HTH with the required information for a claim and I'm waiting for a response
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3 out of 7 people found this review helpful