IMG
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 1,928 Reviews Since 2005

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 14, 2024
    Hal from FL Verified Squaremouth Customer

    Claim filed and received by IMG on February 9 2024. After contacting IMG staff 13 times from 2/26/24 thru 5/9/24, claim was finally paid on 5/10/24. Obviously I am not happy that it took 3 months to finally get a resolution. Based on this experience, I will not use IMG for travel insurance on future trips/cruises.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 12, 2024
    Richard from NY Verified Squaremouth Customer

    Filed a cancellation claim on 04/25/24. Still "processing" as of 05/12/24.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 9, 2024
    Christopher from CA Verified Squaremouth Customer

    Fast easy

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    1 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 7, 2024
    Andrew from ID Verified Squaremouth Customer

    the only reason for the 3 star rating was the hold-time. I was in a foreign country and the communication was spotty where I was. I was on hold waiting for an operator and when I finally got to speak with her, I lost my connection. I managed without her help to find a hospital.

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    1 out of 2 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 7, 2024
    Orly Shulman-kennan from NJ Verified Squaremouth Customer

    My flight was canceled due to war in Israel. IMG refused to refund the policy fee or any other expenses.

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    4 out of 5 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 7, 2024
    David from NC Verified Squaremouth Customer

    I will not use IMG again for any travel insurance. My trip was cancelled by the tour operator and IMG refused to pay for the cancellation fees or refund my premium. The other members of the tour group used a different insurance company and that company covered all cancellation fees.

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    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 5, 2024
    Patricia Anne from MD Verified Squaremouth Customer

    IMG rep was very helpful. Allowed me to feel comfortable in my situation of delayed return coverage although I did not need to make a claim.

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    0 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    May 5, 2024
    Brian from IL Verified Squaremouth Customer

    I filed a claim on April 5, 2024 and other than receiving a claim number on that date have had no further contact from you regarding when the claim will be paid. It is now May 5, 2024 and seems to be an excessively long period with, once again, absolutely no further contact from you regarding my claim. When can I expect it to be paid?

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    5 out of 5 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    May 1, 2024
    JERRY from OH Verified Squaremouth Customer

    It is easy to find a policy at a good cost with SquareMouth. The assistant I had to deal with was knowledgeable and made the necessary changes to my policy quickly.

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    0 out of 0 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    April 30, 2024
    eleanor from RI Verified Squaremouth Customer

    Experience good with Sqaremouth
    Experience with IMG poor

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    2 out of 4 people found this review helpful

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