0.3% (224) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1327
4 stars
408
3 stars
211
2 stars
86
1 star
138
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
78,046
Since 2005
MONTHLY SALES
3575
Average Monthly Sales Since 2005
REVIEWS
2,216
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,216 Reviews Since 2005
Customer Reviews for IMG
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
I was the point person dealing with IMG personnel for ten days resulting from my husband diagnosis of pneumonia while in Africa. I was very surprised and upset - as was later expressed by the excellent and very experienced physician in Botswana who cared for him - that at no point did a physician to physician contact take place to assess his condition or progress. I was always the go-between providing information to the IMG medical people.
On the only occasion when I called IMG and then put his physician on the phone, the nursing officer with whom I had been dealing essentially hung up on her, saying the connection was bad and that she had to hang up to deal with another situation. It was extremely rude. I have filed a claim but found the amount of paperwork I needed to submit very cumbersome.
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
Patriot America Plus
Review Received:
February 18, 2025
Anda-Nicoleta from Romania
Verified Squaremouth Customer
Had an accident during the trip.
First invoice came from ambulance. Provider sent the claim to IMG. IMG paid only 20% of the invoice claiming that they paid only negotiated network prices. Provider claims that they do not participate in the network (UHC) and does not acknowledge the negotiated prices. Provider sent me a bill for the remaining of the invoice. Contacted IMG customer service several times. IMG customer service does not want to contact the provider to settle the dispute. They are asking me to contact the provider, to ask them to contact IMG. Now I am on the hook for 80% of the original invoice.
IMG customer service did not answer any of my e-mails for the past 3 months.
I have 2 other invoices from 2 other providers (physician and radiology). I filed physician claim directly with IMG. Customer service asked me to contact the provider because the invoice was not in proper format. They would not contact the provider directly.
In the end I contacted the providers for the last 2 invoices and gave them insurance information. So far no claim shows up in IMG website but no other invoices came.
IMG does not do anything to help their customers, they expect the customer to do all work for them.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Choice
Review Received:
February 5, 2025
Jaime from FL
Verified Squaremouth Customer
I trust IMG 100%
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3 out of 6 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
February 3, 2025
Gina from CA
Verified Squaremouth Customer
I appreciated my positive experience with IMG because I was looking for a policy that would cover my pet if he became ill. This was the best product I found in that regard (even though expensive). Luckily for me (and for IMG!), my pet did not get sick, nor did I have other travel-related problems (thank goodness). I will likely investigate IMG's products next time I travel.
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2 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
January 27, 2025
Linda from FL
Verified Squaremouth Customer
You made it so easy to do and always answer all my questions. Will be using you in the future with all my travels. Thank you
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5 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Choice
Review Received:
January 25, 2025
Leonard from MO
Verified Squaremouth Customer
Trip was cancelled because of wildfires.
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4 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
January 24, 2025
Sara from NY
Verified Squaremouth Customer
Easy to understand the policy and purchase. Felt it was good value. Made minor adjustments to the policy pre-trip by calling the help line. The service person was helpful and efficient.
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8 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
January 24, 2025
Barb from NC
Verified Squaremouth Customer
Customer service to select policy was excellent. No claim was made, so I can't attest to that part.
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2 out of 3 people found this review helpful
Rating 2 out of 5
Policy:
iTravelInsured Choice
Review Received:
January 20, 2025
Carole from VA
Verified Squaremouth Customer
Terrible communication
Claim process too involved with documents far too many.
Claim was denied.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Choice
Review Received:
January 20, 2025
Sharon from TX
Verified Squaremouth Customer
I made a mistake when I entered the amount that the trip was worth. I called and spoke to a rep who changed it and refunded me for the lesser amount. It showed up on my credit card in 2 days. Very happy with the prompt service!
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9 out of 9 people found this review helpful