Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

We had to cancel our trip due to a medical condition of one of our travel companions. The process to file our claim and proper documentation was fairly easy and the claim was paid in a timely manner.

None at this time. Will give you an update in 4 weeks.

Rob

We had planned and booked a trip to London for 2 weeks in late April, flying with miles, staying mostly in London but with a 4-day all-inclusive holiday of guided walking in the Peak District. The latter expense was the main non-refundable expense, which I covered with the insurance. My husband was diagnosed with a bad case of shingles one week before our departure date to London. We canceled the trip and I filed a claim on the John Hancock claims portal around April 15. The claim was acknowledged immediately and I received one request for additional documentation, which I provided. The claim was processed and I received notice by email that it had been approved 2 weeks after filing. We received the check from John Hancock by May 1.

The process was quick and easy, and totally satisfactory. We will be choosing this insurance comp[any for our trip insurance in the future.

I put in a claim for a very long delay and it hasn't paid out yet.

JH has outsourced claims to another company which drags their heels in approving claims. I was unable to get any help from the 24 hour assistance when we fell ill on our recent trip. We filed a claim and it has been weeks and they keep asking for more documents and they are difficult to reach by phone. They do not respond to questions by email and it's been almost three weeks from our claim. I will NEVER purchase from Hancock again. We have been buying insurance for a decade without a single claim. Stay clear of JH until they start doing their own claims. Starr Travels / Sedgwick, the contracted middleman, is useless and seems NOT to want to honor legitimate claims.

John Hancock Insurance was good to deal with as far as filing the claim, but they handed our claim off to StarrTravel Claims. From then on the customer service was non-existent and the correspondence was rude. We would NEVER use John Hancock again because of our negative interaction with StarrTravel Claims. We have many friends that travel and purchase travel insurance, including travel agents ; we have been very vocal to everyone about how unsatisfactory our dealings were with StarrTravel. This does not reflect on SquareMouth -- we will continue to purchase insurance through SquareMouth but we will steer clear of any transaction with John Hancock and hopefully Starr Travel. If StarrTravel handles all the SquareMouth Insurance claims, then please let me know now... that would be a "game changer" for our family.

Please note, I gave 5 stars with hope and expectation that our claim process will go smoothly and that there won’t be any issue. I have already started the claim immediately.

Travel agency tour operator cancelled trip to Egypt /Jordan / Isreal for 4/1/24 to 4/17/24. Was refunded all payments except $500.00. Filed claim for this amount but was denied.

A Great Company !!

I increased amount the of coverage twice after the initial purchase and both time the customer service agents were efficient and easy to work with.