Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

Very easy to purchase, and understand what coverage I'm getting. A change in destination was very easy to make over the phone with the John Hancock representative. Great customer service in that regard.

John Handcock is using a 3rd party company to process their claims. They have an on-line process and it sucks! You can't save your input, print it out or save a version for further editing/revision. It also times out. I have asked them to send a paper claim form via email/mail. Their site is very user unfriendly!

My wife died on the trip so had to access insurance to have her returned to the US. I paid all other expenses myself and will now submit them for reimbursement. Her medical care, initial transport to a local hospital and then transport from the point of entry in the US to the funeral home will all be submitted and hopefully I am not screwed over on payment as these are real costs and need the money to cover the bills. Then I have extra hotel costs, airfares, etc due to change in plans. I'm filing and hoping these are covered as well since they were certainly unplanned expenses as a result of my wife's death.

The jury is out on whether or not I get paid for costs I legitimately incurred but I'm hopeful

I contacted John Hancock to see of they would send me a paper copy of the policy, but apparently they don't do such a thing.

Friendly and helpful and provide me with everything I needed. I had a couple of questions and they were answered quickly and efficiently.

Did not have a claim on the insurance policy yet.

I've uploaded requested documents to their portal, only to receive an email the next day saying they haven't received the document. They are also requesting documentation that has nothing to do with my claim. Seems like they want to make the claim filing experience as painful as possible so that they claimant gives up.

I have sent in many documentation asked for multiple times and get an email weeks later saying they don’t have everything and the latest is that it’s asking for trip cancellation confirmation where it’s trip interruption. Complete scam, avoid at all costs.

I became ill during my trip, which resulted in the trip being cut short and receiving emergency medical attention. I submitted all the documentation requested (twice). They took 47 days for a response, which was a wrongful denial of my claim. I will be moving forward with an appeal, as well as reporting the company to the pertinent regulators.

I am struggling to send the correct information and calling gives me lots of time to get annoyed, wait wait wait.