Reviews, Sales, and Service Ratings for
Nationwide Mutual Insurance Company

I had to cancel my trip a week before departure because my husband ended up in the er and then the hospital for an emergency procedure. I called to to advise nationwide and they will not refund my money back. They said to send an email back that I didn't use the policy and can transfer it to another later date. My mother is not in the hospital and I don't know when the lateendate will be. I never used the policy and stull haven't heard back from them. I justvkeep getting how was your trip emails and surveys like this.

While traveling in Spain and Portugal we reached out via the toll free international number for assistance with an illness. The response was rapid and helpful. We are planning to file a claim for costs incurred while away. I will purchase this insurance again.
Thank you

Nationwide made it very difficult to collect on my policy claim. Most of the way through the process it felt like they were doing everything they could to win a war of attrition by wearing me down and avoid paying out.

Service reps were great to work with, patiently explaining policy coverage and do’s and don’t’s in the event a claim would be needed.

They denied my claim even though my cruise was canceled due to terrorist activities in the Red Sea.

Squaremouth was fine to purchase. Getting a refund from Nationwide is taking longer. They asked for a lot of documentation. We started our claim the weekend of when our trip would have started, Feb 17. Last week I sent another round of paperwork to them as requested. Haven't heard further. Sincerely hope the next email is concerning when to expect our refund check. I didn't think it would take so long to collect. Cancelling the trip was disappointing enough.

The assistance I received through customer service was helpful and the online application was easy to follow.

Overall I had a very experience with my claim and working with Nationwide to get it resolved. It took a little longer than I expected, but part of this was on me - I had to wait for my primary medical provider to settle the medical portion of my claim with them before NationWide could finish things up on their end. Once that missing piece was completed, they notified me on March 25 that my claim had been approved, and I received reimbursement checks a week later on April 1.

Overall I would have no reservations about recommending NationWide for travel insurance. One thing I would encourage people to do is to read their policy coverages carefully. On this claim I learned that post-trip medical care was not covered by this travel policy, whereas other policies I’ve taken out did cover it. My fault for not reading the coverages carefully in advance - it was clearly stated in the policy documents from NationWide.

We had to cancel our cruise because of COVID. We looked at the Nationwide confirmation email sent to us and saw it had an online claim portal. The portal was straightforward and easy to upload documents. Nationwide immediately sent an email saying they received the claim. It took them about a week to request one additional document. A couple of weeks after I provided the requested document, final payment was made by check. The claim process was smooth and efficient but I realize that providing a doctor's certificate of a positive COVID test is an evident determination of why we could not take a cruise.

Great experience that helped me to feel comfortable planning my trip.