Reviews, Sales, and Service Ratings for
Nationwide Mutual Insurance Company

I submitted a claim a week ago and have not heard anything. I’m disappointed but hoping it will work out.

Still waiting to hear something about my claim. I'm a little concerned it was not received, so I will have to follow up. Until I get reimbursed, per the insurance policy, it's premature for me to rate the company. I was hoping it would be taken care of by now.

No Review

I had to cancel the trip for a covered reason and file a claim. Nationwide customer service was outstanding to work with, the claims process was easy, and the claim was processed and paid expeditiously.

They were very helpful /
I just need to submit documentation of expenses

Trips interruption, loss 4 days to get in NCL cruise , American Airline delayed and cancel flight.
NCL air department precooked air tickets with Delta to flight to USH Argentina to get in cruise at this stop on 12/26/2024.
Must cancel hotel and taxi on 12/21/2024 at InterContinental Buenos Aires, Argentina
Damaged luggage by Delta airlines

I contacted the number on the policy and it was a different company (Insure My Trip). They were able to forward me to Nationwide but I was confused on why they would provide an incorrect phone number on their own documents.

Hello, my vacation got interrupted by sickness. submitting the claim was a little hectic. The electronic version of the submission wasn't working for me. I contacted customer service and was advised to submit manually (on the Word application) which takes more time for submission. The claim submission portal is not user-friendly.

I was delayed by a tropical storm and incurred extra expenses in addition to missing out on some activities I paid for. They handled my claim quickly and efficiently. I had to be very precise in the documentation, but I've made claims before, so it wasn't too burdensome. Might be a little barrier for a first time claimant, but don't hesitate to ask questions. They don't want to have to review your claim multiple times so they will help you be complete in your first submission.

We always purchase travel insurance when traveling outside of the U.S. For a November 2024 trip to Mexico I went to SquareMouth to search for insurance and selected Nationwide Travel Insurance. For the first time in 15+ years of foreign travel we did need to file a claim. Three days before our trip we had to cancel due to my elderly father taking a serious fall, being admitted to the trauma ICU, and ultimately to hospice care where he passed away during what would have been the middle of our trip. Most of our costs were refunded or a credit provided (airfare credit, airport transfer refunded), but the resort policy was a 2 night penalty for canceling less than a week before arrival. I called Nationwide and they provided a claim form to me via email. After submitting the claim they requested additional information (I provided a credit card statement to show the payment/charge for the resort) and then about 2 weeks after I submitted that additional information a check arrived for the amount of the 2 night penalty. So, the travel insurance did what I expected it to do.