Reviews, Sales, and Service Ratings for
Nationwide Mutual Insurance Company

We called and spoke to agent with Nationwide as we have questions. It was easy to reach the agent and he was able to answer our questions. We did not file a claim from our trip.

We were booked on a Viking cruise for late November. On Sept 26 our home and all of our possessions were destroyed by hurricane Helene. We had to cancel our cruise as we had no place to live, no clothes to take on a trip, no luggage and we had to deal with this disaster. Viking only refunded 50% of the cruise as we were so close to the sail dater. Nationwide denied our claim as the cancellation was not due to illness. We were under the mistaken impression that trip cancellation insurance covered trip cancellation. We did not know that trip cancellation coverage did not cover trip cancellation. Viking told us if we had purchased insurance through them, we would have received a credit for the full amount for a future cruise, as it is we received nothing. Your sales materials should clearly state that what you sell is sickness insurance, not trip cancellation insurance as it does not cover trip cancellation.

I got Covid while traveling and had to file a claim. I requested to file a claim and they responded quickly with forms for me to fill out. They required a Covid test by a physician which was impossible for me to get as no one would allow me to make an appointment for a test. I reached out to insurance company to help me. They said for me to use the Air Doctor App and after failing to find a doctor to test me I was finally able to get help from a doctor in Spain who did a video appointment and was able to provide documentation. I sent insurance everything they requested and did not hear from them for weeks. When I emailed them they replied within 5 days and told me a check was in the mail for my claim. Check has not arrived yet. Nothing has been received by me about my claim. Crossing fingers the check will come! They said they approved everything I was asking for compensation for, and I am hoping the check will arrive soon.

Multiple requests for documentation for trip interruption when cruise line canceled departure port of Lisbon. We were forced to leave the ship on day earlier in order to make our return flight back to the US. Nationwide insists documentation is incomplete despite multiple submissions of requested invoices and payments. It has been 6 weeks of frustration …Still awaiting reimbursements.

Just purchased it for our trip. It was never needed, but at least we had the coverage had it been necessary.

Because of an illness we thought we may have to cancel our trip and file a claim. Talking to customer service to find out what might need to be done they were extremely helpful in laying the groundwork should we have had to.
We didn’t but I felt confident knowing what would need to be done.

We filed a claim 9/28 which was 10 days prior to our departure. They accepted the paperwork we sent on 10/3. The claim should be an easy accept as I was diagnosed with brain cancer and had surgery on 9/26. The doctor filled out the form while I was in the hospital. The claim is sitting there showing "in process" after a month.

It was okay. but should be cheaper price

Your website did not CLEARLY UPFRONT state that the policy was non-cancellable upon purchase.

I wanted to cancel a few weeks later after I bought a policy for better coverage and cheaper premium that I also found on Squaremouth. NO DEAL,per them and they said it should have been clearer on the Suaremouth website.

I was lucky the other/sceondary Insurance Company had a cancellable period and they refunded me the money.

A lot of work and worry for nothing!

Our trip went just as planned without any problems. Since we didn't have any need for a claim I can't comment on that. But I was pleased with the overall coverage for travel insurance.