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Rating 5 out of 5Policy:
Pro PlusReview Received:
September 21, 2024Lori Ann from OR Verified Squaremouth CustomerWas this review helpful to you?I got sick in Scottland and needed assistance in finding urgent care. Your customer service was awesome and she even followed up with me 3 days laters to make sure I was ok. I did not need to file a claim because the health care in Scottland is free. (Imagine that... free health care!) Home safe and sound but I will use you again!
Thank you!
Lori Ann Haigh
3 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
ProReview Received:
August 17, 2024Anthony from FL Verified Squaremouth CustomerWas this review helpful to you?Always use Arch.
2 out of 2 people found this review helpful -
Rating 4 out of 5Policy:
Pro PlusReview Received:
February 15, 2024Albert from MT Verified Squaremouth CustomerOur return flight delay claim was quickly paid. Our baggage delay claim took much longer. Almost a month. The process of uploading supported documentation was cumbersome and tedious because I can only upload one document/one photo at a time. Also nowhere in the filing claim process was I given an option how to get paid for my claims, by check or quick pay. Yet the system had already decided for me when I called to ask.
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9 out of 9 people found this review helpful -
Rating 5 out of 5Policy:
ProReview Received:
February 8, 2024Terry from OH Verified Squaremouth CustomerWas this review helpful to you?I had no need to file a claim, but I did need to extend the coverage date. It was easy to do. Will use ARR again.
4 out of 5 people found this review helpful -
Rating 5 out of 5Policy:
PreferredReview Received:
November 14, 2022Elizabeth from CO Verified Squaremouth CustomerWas this review helpful to you?Claim is pending as I gather required documentation
0 out of 10 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
September 2, 2022Mary from NC Verified Squaremouth CustomerI found it very easy to use my trip insurance, from a previous trip that I had to cancel, to the one I just returned from. I called and spoke to a customer service person and very quickly, my policy was used toward my new trip. Thank you.
Response From:
Arch RoamRight:
Arch RoamRightResponse Received:
September 6, 2022Was this review helpful to you?Mary,
Thank you for your review.
We're glad you were satisfied with our services. We hope you keep us in mind for your next trip.
Regards,
The Arch RoamRight Team
6 out of 7 people found this review helpful -
Rating 5 out of 5Policy:
PreferredReview Received:
July 6, 2022Edmond from PA Verified Squaremouth CustomerFor all our trips we ALWAYS purchase our Travel Insurance exclusively through Squaremouth/Arch Roamright because we are 73 with pre-existing health conditions. The website and Customer Service staff make navigating often complicated Insurance language easier. This gives us piece of mind.
In 2019 we had to file a small medical claim when my wife contracted Shingles in the USVI. Your Company aggressively became involved for us while overseas, facilitating the claim.
Response From:
Arch RoamRight:
The Arch RoamRight TeamResponse Received:
July 6, 2022Was this review helpful to you?Edmond,
Thank you for your review. We're happy to hear you are satisfied with our services and appreciate your continued business!
17 out of 17 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
March 12, 2022John from SC Verified Squaremouth CustomerWas this review helpful to you?Easy to get just the type policy I needed. Friendly customer service and completed my transaction easily.
7 out of 11 people found this review helpful -
Rating 4 out of 5Policy:
PreferredReview Received:
July 13, 2021Ronald from CA Verified Squaremouth CustomerWas this review helpful to you?While I appreciated the extreme details with which/why certain items were covered or not, I was not entirely enthused with how long it took to resolve for something relatively minor (in my opinion). I felt that 18 calendar (11 business) days was a bit too long. Still, I am likely to use them again since their price/policy is very competitive.
33 out of 38 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
June 19, 2021Timothy from KS Verified Squaremouth CustomerClaim process was pretty much as expected. Be sure to keep all receipts and credit card statements. Contact airlines and get proof of cancellations or delays. Once everything is submitted it’s just a matter of waiting. My only complaint is the lack of communication. After filing your claim you don’t hear anything from them until there decision has been made. Would have been nice to get updates.
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54 out of 54 people found this review helpful
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Additional Information