Arch RoamRight
Overall Rating 4.52 out of 5
Overall Rating 4.52 out of 5 2,161 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Pro Plus
    Review Received:
    September 21, 2024
    Lori Ann from OR Verified Squaremouth Customer

    I got sick in Scottland and needed assistance in finding urgent care. Your customer service was awesome and she even followed up with me 3 days laters to make sure I was ok. I did not need to file a claim because the health care in Scottland is free. (Imagine that... free health care!) Home safe and sound but I will use you again!

    Thank you!
    Lori Ann Haigh

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    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Pro
    Review Received:
    August 17, 2024
    Anthony from FL Verified Squaremouth Customer

    Always use Arch.

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    2 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Pro Plus
    Review Received:
    February 15, 2024
    Albert from MT Verified Squaremouth Customer

    Our return flight delay claim was quickly paid. Our baggage delay claim took much longer. Almost a month. The process of uploading supported documentation was cumbersome and tedious because I can only upload one document/one photo at a time. Also nowhere in the filing claim process was I given an option how to get paid for my claims, by check or quick pay. Yet the system had already decided for me when I called to ask.

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    9 out of 9 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Pro
    Review Received:
    February 8, 2024
    Terry from OH Verified Squaremouth Customer

    I had no need to file a claim, but I did need to extend the coverage date. It was easy to do. Will use ARR again.

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    4 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    November 14, 2022
    Elizabeth from CO Verified Squaremouth Customer

    Claim is pending as I gather required documentation

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    0 out of 10 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    September 2, 2022
    Mary from NC Verified Squaremouth Customer

    I found it very easy to use my trip insurance, from a previous trip that I had to cancel, to the one I just returned from. I called and spoke to a customer service person and very quickly, my policy was used toward my new trip. Thank you.

    Response From:
    Arch RoamRight
    Arch RoamRight:
    Arch RoamRight
    Response Received:
    September 6, 2022

    Mary,

    Thank you for your review.

    We're glad you were satisfied with our services. We hope you keep us in mind for your next trip.

    Regards,
    The Arch RoamRight Team

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    6 out of 7 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    July 6, 2022
    Edmond from PA Verified Squaremouth Customer

    For all our trips we ALWAYS purchase our Travel Insurance exclusively through Squaremouth/Arch Roamright because we are 73 with pre-existing health conditions. The website and Customer Service staff make navigating often complicated Insurance language easier. This gives us piece of mind.

    In 2019 we had to file a small medical claim when my wife contracted Shingles in the USVI. Your Company aggressively became involved for us while overseas, facilitating the claim.

    Response From:
    Arch RoamRight
    Arch RoamRight:
    The Arch RoamRight Team
    Response Received:
    July 6, 2022

    Edmond,

    Thank you for your review. We're happy to hear you are satisfied with our services and appreciate your continued business!

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    17 out of 17 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    March 12, 2022
    John from SC Verified Squaremouth Customer

    Easy to get just the type policy I needed. Friendly customer service and completed my transaction easily.

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    7 out of 11 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    July 13, 2021
    Ronald from CA Verified Squaremouth Customer

    While I appreciated the extreme details with which/why certain items were covered or not, I was not entirely enthused with how long it took to resolve for something relatively minor (in my opinion). I felt that 18 calendar (11 business) days was a bit too long. Still, I am likely to use them again since their price/policy is very competitive.

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    34 out of 39 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Essential
    Review Received:
    June 19, 2021
    Timothy from KS Verified Squaremouth Customer

    Claim process was pretty much as expected. Be sure to keep all receipts and credit card statements. Contact airlines and get proof of cancellations or delays. Once everything is submitted it’s just a matter of waiting. My only complaint is the lack of communication. After filing your claim you don’t hear anything from them until there decision has been made. Would have been nice to get updates.

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    54 out of 54 people found this review helpful

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