Reviews, Sales, and Service Ratings for
WorldTrips

Slow processing, and difficult to figure out how to submit on their website. Difficult to get help with submission.

Thank you for providing me with the amazing Travel Insurance.I will be purchasing more in the future I.'ll rated 5 stars

Very good coverage but not more than I needed. Jim was very helpful in guiding me to the policy I needed. Made me feel alot better about going on the trip to Kenya. I would definitely use them again.

Hello Connie. Thank you for taking the time to leave a review. We are happy to hear that you had a great experience with us and received the service you were looking for. Looking forward to joining you on your next trip! Thank you for choosing WorldTrips.

Just filed claim yesterday

Hello Kelli. Thank you for taking the time to leave a review. We are happy to hear that you have had a positive experience with us so far. If you happen to have any questions, feel free to contact our customer service team by phone at 1-800-605-2282 or email us at reviews@worldtrips.com with your name, policy number or claim number(s) and a reference to this review. We will be happy to assist you. Thank you!

Called world trips to see if I can make changes to my policy.
Unfortunately, they were closed on the weekends. Kind of strange for a trip insurance I would say.
Left a message never got a return phone call
Seems kind of strange for trip insurance to be closing the weekends and your call and don’t return your call. We’ll never use again. Beware

I had made a mistake in the date of the travel and noticed it after payment. I contacted and my date were adjusted with no penalty. thank you.

Hello Mahnoosh. Thank you for taking the time to leave a review. We are happy to hear that you had a great experience with us and that you received the assistance you were looking for. If you have any further questions, someone on our team will happily assist you. Thank you for choosing WorldTrips!

Their claim process is cumbersome and inefficient. The third party vendor they use to handle claims has a customer portal that does not work and after repeated attempts to resolve the login issues I gave up. They only send out letters via mail which is ineffective when you are on travel, resulting in further delays. Why they don’t send document requests via email, which is more efficient, further degrades the quality of their customer service.

Hello Steven. Thank you for taking the time to leave a review. We are sorry to hear that the claims process felt cumbersome and inefficient. If you require further assistance with this, please call our customer service team at: 800-240-0369 - Available 8am to 10pm ET, seven days a week. You can also email us at: atlasjourneyclaims@cbpinsure.com. Thank you for choosing WorldTrips.

I had an issue with the policy before my trip date because I had purchased on policy, but my travel partner lives in a different state. The service I received from the company regarding this matter was excellent. Luckily I did not have to file any claims, so I cannot speak to that.

Hello Diane. Thank you for taking the time to leave a review! We are happy to hear that you had a great experience with our service team and that you received the care you were looking for. If you have any further questions, please let us know and our team will be happy to assist you. Thank you for choosing WorldTrips!

We had to cancel our trip when my husband had an injury about a month before departure. Fortunately we were fully reimbursed by World Trips for our nonrefundable expenses. We filed the claim through the World Trips website and received the reimbursement about 3 weeks later. It was a straightforward process, no phone calls required, simply followed the instructions on the website. Will definitely use World Trips again.