Reviews, Sales, and Service Ratings for
Travelex Insurance Services

I initial reached out because I believed I needed to file a claim due to illness. My party member was able to come so I canceled the claims process.

During our trip to Portugal, I had an accident that required going to a medical facility for stitches. Fortunately, I had a friend who spoke the language and was able to help me find an appropriate facility as well as communicate with the medical staff and the Travelex online representative. The Travelex online representative was very helpful and explained I would need pre-approval for any needed further treatment. I happens that I did need to have an MRI, and the pre-approval was gained without too much wait time. Since the insurance company did not have a relationship with the hospital, I needed to self-pay for the treatment and file a claim when I got home in two days. I filed the claim and submitted all the paperwork in early November. After several emails to get an updated claim status, I finally got an email January 10 stating that Travelex had completed their part. The claim was then transferred to Berkshire-Hathaway, who required I submit another claim form. They completed their part January 30, and I finally received a check for my expenses on February 7.

The entire process took three months and a number of followups on my part. Email responses always indicated response would be in 15 business days. The amount of my claim was actually less than the cost of the insurance premium paid. Bottom line: My claim was paid. However, the claim process could have been more customer-friendly.

Thank you for taking the time to post on Squaremouth!

We have reached out to Berkshire Hathaway Specialty Insurance Company (“BHSIC”), the underwriter and claim administrator for the policy you purchased, they informed us that your claim was submitted on 1/10/2025 and paid on 1/30/2025.

For claims questions, please contact BHSIC at 855-205-6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or by email at travelex.claims@bhspecialty.com.

Sincerely,

Travelex Insurance Services, Inc.

Happy that I was introduced to your service, when traveling! Will do that every time I travel internationally.

In October, my husband and I were booked on a Caribbean cruise sailing from Puerto Rico. We were scheduled to fly to PR on Friday, the day before sailing. On Wednesday evening my husband experienced severe abdominal pain and was admitted into the hospital. He spent several days in the hospital and we missed the trip. While upsetting, it was fortunate that this incident did not happen on the ship where the medical staff may not have been able to handle the issue.

I contacted Travelex to let them know hubby was in the hospital and to find out what documents I needed to get from the hospital for the claim. I got an email from Berkshire Hathaway with all the information I needed to send to file the claim. It took a while to gather all the documents. Proof of the hotel and cruise charges for a no-show along with the credit card statement for each and their written cancellation policies. I had to have a form filled out by hubby's doctor. I was able to cancel the airfare and got a credit. I was able to cancel airport parking and the last hotel night of the trip without penalty so those items were not included in the claim. It took 2 months to finally get the claim mailed because I had to wait for credit card statements but on December 9th I mailed the paperwork. The insurance company advises that it takes 15 business for claims to be reviewed. I was very impressed when I received my payment in the mail last week.

On a cruise ship off the west coast of equatorial Africa my wife developed a bacterial lung infection. She was treated on the ship and billed a little over $10,000. The charge was billed to the room

I filed a claim, expecting to have to deal with a
major hassle. But, to my relief, they paid the full claim. It took 5 weeks from when I submitted the form to when the money was in my account.

I would definitely recommend this insurance

The 24 hour service was excellent

Good pricing, we've used you before. This was the first time we had to cancel a trip and file a claim. You required a LOT of information and details, which made sense, and the customer support person was very helpful. Then my claim was approved, and I believe you even rounded up to the nearest even amount. Great work - will definitely be using you again for all our future travel insurance needs.

I yet to receive my case number for the travel interruption

When I needed to add a last minute person to a plan it was very easy. The lady on the phone was so helpful and polite. She was very patient with me as well. A great experience.