Reviews, Sales, and Service Ratings for
Travelex Insurance Services

Had to file a canceled trip claim due to medical issue. Claim was processed after 5 weeks from first filing claim. Paperwork requirements were easy to understand. Very satisfied with the whole process and will use again!

I
Needed to ask a question when we were on our trip as there was a potential tropical storm. It took them until we returned home to respond to my emails. Luckily the storm didn’t impact us but their customer service response time was bad.

Thank you for taking the time to post on Squaremouth.com. Travelex Insurance Services, Inc; (“Travelex”), makes every effort to review all concerns.

To help clarify if you are reaching out for assistance while traveling, please contact the Emergency Assistance Company 24 Hours a Day, 7 Days a week at 844-215-1672 (within USA & Canada) or 647-775-8042 (outside USA & Canada) or by email assist@wtpassist.com. This information was on the Confirmation of Coverage at the time of purchase.

Sincerely,

Travelex Insurance Services, Inc.

They processed my claims at a reasonable time. They paid me 100% of my claim. They are reliable and they really pay.

Called several times to sign up over the phone, but no one was available to help me 😔

Thank you for reaching out to Travelex Insurance Services (Travelex) on Squaremouth.com. Your customer experience is very important to us. We are sorry to hear that you could not get through to the customer service representatives, with your questions.

To help us investigate your concerns, please send the following information to tisreviews@travelexinsurance.com, provide us the approximate date and time when you tried to contact Travelex, along with the phone number you called from, and the Travelex phone number you tried to call to get your questions answered.

Sincerely,

Travelex Insurance Services, Inc.

A-OK

I had a couple of questions predeparture. They provided satisfactory answers to all my questions. Since I didn't make a claim, I can't really rate them. However, I intent to give them another try in the future.

Travelex is completely non-responsive. They did not answer any of my emails. Their website is broken - clearly looks like it is missing important CSS. Generally this all makes very unprofessional impression and I am becoming concerned if my claim will ever get processed.

Note: the rating for Travelex customer service is NOT pre-departure, but after return.

Thank you for emailing Travelex Insurance Services, Inc. (“Travelex Insurance”); your experience is very important to us.

Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations.

We have contacted BHSIC on your behalf and have been advised your claim was initiated on August 12, 2024, with documentation provided on 8/17/24. Today is the 14th business day since submission. Claims are reviewed in order in which they are received, and within 15 business days.

It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased.

Should you have any questions, please contact the examiner via her email contact information or you may contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.

Additionally, if you would kindly advise approximate date, time, and what address the unanswered emails were from; and the website address you occurred issues, we will be happy to research your concerns.

Kind Regards,

Travelex Insurance Services, Inc.

Purchase was easy. Appreciated the reviews - that said, the claim process so far has been really drawn out and customer service with Travelex has not been great. They told me 15 business days to review, and after 20 finally emailed to say they needed a bunch more documents - that was a week ago and since responding the same day, I have heard nothing.

Thank you for posting on Squaremouth.com. Travelex Insurance Services, Inc. (“Travelex Insurance”); appreciates your feedback, you are very important to us!

Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations.

We have contacted BHSIC on your behalf and they have advised that three of the documents submitted were in a format that are not supported. They reached out to you on both August 12th and August 22nd regarding this matter. Since those emails were sent the claim documents were received in a supported format and the claim was paid on September 4, 2024.

It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased.

Should you have any questions, you may contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or please submit the documentation to BHSIC by email at travelex.claims@bhspecialty.com.

Kind Regards,

Travelex Insurance Services, Inc.