Reviews, Sales, and Service Ratings for
Travelex Insurance Services

We upgraded our trip twice, once due to adding five days on for Iceland en route to Europe. No need to use to insurance this trip. Peace of mind was helpful, as was being told we would need a PCR test confirming Covid if we caught it. We stayed healthy. Worth having extra insurance in retirement.

I have used the Policy several time now and fortunately never had to file a claim. I’m missing now the option to enter the beneficiary name, it used to be there but no longer, why?

Thank you for reaching out to Travelex Insurance Services (“Travelex”) on Squaremouth.com, we appreciate your feedback.

To clarify, when a policy is purchased, the term used is “policy designated” which means, next of kin. It is an insurance regulation/law that we require validation of the policy owner to submit the beneficiary in writing (via email) to Travelex at customersolutions@travelexinsurance.com. We are unable to accept a specific beneficiary name over the phone or online.

Thank you again for your feedback, we hope this helps.

Sincerely,

Travelex Insurance Services, Inc.

My interaction with Customer Service was to change the dates of travel. So I have not traveled as yet. The change was easy to make, no problems.

Overall good experience I had. Only problem I got sick there so I am trying to file for the insurance

I have used Squaremouth for all my trips. I have not had any problems at all so far. Thank you.

I haven’t yet heard back from them about our luggage claim other than a generic automated response. It’s been a week now.

Thank you for taking time to post your concerns on Squaremouth.com, Travelex Insurance Services (“Travelex”) makes every effort to review all concerns.

Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex does not make claim determinations, however, we contacted BHSIC on your behalf. BHSIC advised that the claim documents were received May 21, 2024, and your claim will be reviewed within the next 10 days.

It is important to remember that insurance is highly regulated, and documentation is required, for any claim. If you have any claim questions you may contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.

We hope that this helps clarify your concerns.

Sincerely,

Travelex Insurance Services, Inc.

Easy to sign up

I had 3 consecutive flights. The third flight was canceled so I had to spend a night near the San Francisco airport.
I thought that would fall under Missed Connection, but due to the exact wording of the policy I don't think it is even worth making the claim.
It was hard to get either Squaremouth or Travelex to clarify the policy - I found the exact wording and they did not.
Disappointed.
I have been happy with Squaremouth in the past.

The insurance person that I spoke to was wonderful. I told him when I wanted it, and they clearly gave me options of which I took one.!

She was very clear and concise. She made it very easy and actually deserves a raise for being so good at what she does!

Thank you for taking the time to post on Squaremouth.com. Travelex Insurance Services (“Travelex”) appreciates your excellent rating!

We have shared your review with our Customer Solutions Team as well.

Thank you again, we hope you will consider Travelex for your future travels.

Sincerely,
Travelex Insurance Services, Inc.

This is the second time that I have had a trip interruption situation and had to file a claim with Travelex. Both times, my claim was handled quickly, and I recouped the amount I requested. Their service is really 5 Star.

They are not the lowest cost insurance, but it is worth the small amount extra to get insurance that pays when necessary.

I suggest: Notify Travelex via email as soon as your problem occurs. Keep all your receipts, of course. If the only thing you have to prove your claim is messages to your phone, keep screen saves. Keep boarding passes to prove your flight changed. Print your VISA bill and highlight charges. They will need records, but they accept the sort of things I just mentioned.

Related to a different trip, I contacted Travelex and another company with questions before choosing my policy. I asked them what would be paid if I had to cancel a cruise that I planned to purchase with vouchers plus cash. Travelex clearly explained what would be paid and also what documentation I would need. The other company did not explain what documentation I would need. Knowing that ahead of time is very important.

Thank you for taking the time to post such great and informative feedback on Squaremouth.com. Travelex Insurance Services (“Travelex”) appreciates your excellent rating!

Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policies you have purchased. We have shared your review with BHSIC as well.

Thank you again for providing this feedback. We hope you will consider Travelex for your future travels.

Sincerely,
Travelex Insurance Services, Inc.