Reviews, Sales, and Service Ratings for
TravelSafe

Needed to change the insurance from Cuba to Mexico. Easy to do so!

travel safe wil be a co i use for all my travels abroad.

TravelSafe customer service redirected me to their claims company CBP, so I have had almost no interaction with them. CBP has a website that you must go through to file a claim. At this point, I am quite frustrated so next week I will attempt to find a live body to see if things will improve. To date, my complaints against CBP are: 1)Directions for claim filing are confusing; 2)they do not allow paper filing - you must file electronically, so you must struggle through the website; 3)although we have a letter from a surgeon detailing the injury and inability to go on the trip, CBP will only accept a physician's declaration on their form which took 10 days to get through the surgeon's attorneys; 4)to file a claim, you must use the form on CBP website + PDF's of all supporting requirements (physician form, cancellation forms, proof of purchase receipts, etc). 5) When you attempt to send these files - 4 + the form you have filled out - their auto response says the file is too big to be transmitted. If you attempt to also PDF the main form, the auto response denies that action.
So, while TravelSafe may be just fine, the company you deal with is NOT TravelSafe. And that company is definitely living up to every insurance company stereotype going.

Pre-travel customer service was excellent; friendly, competent, responsive.
Policy offered what we needed.

Great customer service. Had a question before we traveled and they were very helpful.

Terrific experience with customer service. They were very responsive and helpful. Our experience was complicated and hasn't yet been filed/resolved, but the immediate asistance offered was terrific. My daughter and i both had food poisoning and had to postpone our return for 2 days. Unfortunately, we were unable to get to a doctor, but Travel Safe customer care provided us with a link for virtual visits as well. We did not take advantage of it because by the time we had collected the contact information, we were headed back to the states.

Our 35th wedding anniversary trip to Cancun was cancelled by Spirit Air on October 21 when dozens of their planes were grounded by the FAA. Our disappointment turned to dismay when TravelSafe Insurance refused to reimburse us for a $2100 non-refundable and non-changeable hotel bill based on incomprehensible legal jargon that would make your head spin even though their own FAQ states, “All of our plans include trip cancellation. Flight cancellation can happen for many different reasons like bad weather, mechanical breakdown of the aircraft, or even an unannounced strike… You can also be reimbursed for the cost of any unused land or water travel arrangements.”
After appealing this decision and waiting nearly eight weeks since our flights were cancelled through no fault of our own, we are disgusted with the way TravelSafe treats its customer and want consumers to know their slogan should be: TravelSafe, At Your Own Risk.

I've never filed a travel claim before and was uncertain if we could expect decent customer service or even a claim payment. I filed for a trip interruption due to medical while traveling, and because of where we were it was impossible to complete all of the medical forms etc that go with a claim, so I was suspecting that this would be used as an excuse to deny the claim. We submitted an explanation and the receipts that we did have along with a translation of them after returning from the trip, including for medical care paid in cash. To my pleasant surprise, we were reimbursed fully for unrefunded accommodation nights that we had to cancel, the medical care, and even the prescriptions, which were more costly than the medical bill. A caveat is that the total amount of the claim was only a few hundred dollars. I was also very pleased with the 24 hour assistance. They were very helpful when I was calling from the hospital during a stressful situation, were clear in their instructions for different options for us, and even called back to check in on us a couple of times. My only negative is that their website used for submission of claims and documents is pretty user unfriendly. Overall, this experience was quite good, and I'll be a permanent TravelSafe customer now.

Travel safe is there to readily take your money. When it is time to pay back the benefits - they will as readily deny them. My friends and I (with family) were traveling together and unfortunately stumbled at the same travel interruption - international train from Copenhagen to Hamburg was cancelled midway due to mechanical breakdown. Instead of nonstop travel in the FIRST class compartment we had to finish our journey by changing 3 regional trains (having 4 large luggage pieces and two kids on my hands) STANDING 2.5 hours and obviously arriving 2+ hours latter than planed. We were able to use our original FIRST class nonstop tickets (so we did not incur any additional charges), however, in my opinion, the service we received was far from FIRST class travel. Lucky for my friends, they had different travel insurance and were reimbursed train fare with no questions. I, unfortunately, had Travel safe, my claim was denied since I could only provide the confirmation of train cancellation (the same document that was accepted by other insurance company). Similarly, my other claims for the travel delay (first flight from Europe back home to the USA was delayed 3 hours and it threw all my itinerary to the garbage resulting in 26 h delayed arrival to the final destination) were also dismissed. So my advise, if you are really looking for insurance company that will be there for you in time of need, look somewhere else.