Reviews, Sales, and Service Ratings for
USA-Assist Worldwide Protection

The communication with USA-ASSIST before travel were excellent!
During our trip, in an emergency case, we faced communication problems in 24 hours assistance by the telephone. We had to spell many times the name so the contract could be found with no result.
When I thought to communicate by
e-Mail, we received direct response!
In case of emergency, I'd rather communicate by
e-mail...probably USA -ASSIST should give multiple communication ways to clients than just a phone number.

Thank you for your comments. They help us to improve our services.

We apologize for the confusion over the spelling of your last name.

Please note that we have included, in addition to communication via rotary phone lines and e-mail, a LiveChat and WhatsApp 24/7 for assistance. This addition has already been published on our website.

It was disconcerting when we phone the assistance number from the hospital in Mexico to find ourselves talking to Seven Corners as they were not mentioned on the insurance form- very confusing.
Seven Corners said they would pay a sum directly to the hospital prior to my7 release but the confirmation re the money never came through.
The ambulance coverage was billed direct and Seven Corners arranged the air ambulance but we understood it was from the hospital ICU in Mexico to the hospital ICU in Nanaimo, BC, Canada, But we have been billed by the BC ambulance service for the transport from Nanaimo airport to Nanaimo hospital and thus we will have to send in a claim to Seven Corners for the fee.

I feel that Squaremouth... USA Assist... was a top quality company to deal with.
The coverage, the documentation, their helpfulness in extending our coverage for a couple of days at no additional charge, provided us with excellent client service.

As we didn't claim anything, I am unsure of how the policy would cope with that but everything else was really good.
As it happens my daughter had the same policy for different dates and has to make a claim so we shall see what happens although so far the assistance by the company has been really helpful.

As it stands, i would recommend this policy to others.

A friend recommended Squaremouth (the name I was given) for travel ins. when I found myself looking for this product almost at the last minute. I was relieved that the transaction could be done so quickly and easily using the computer.
The policy did not specify that prior conditions now under control (through medication or otherwise) were an exception under the "prior conditions not covered"; and retirees like myself are almost bound to have some such condition - high blood pressure, for example: or cholesterol, or a pacemaker implant!
I find this to be unfair to us.

I did not get as good a deal, as I did 2 years ago, for my mother, Tara. Did not file a claim, so do not know how that would have been handled. But would still recommend this insurance for visitors.

Documents easy to understand. Excellent coverage at very reasonable cost.

I did not need to make claim so I cannot really comment constructively on that aspect.

Before Trip
Easy online process

During Trip
Did not use the policy at all

Claim Process
Did not use the claim service

Before Trip
Appreciate being able to obtain cover at very short notice.