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Rating 5 out of 5Policy:
RubyReview Received:
September 23, 2024Nicolas from CA Verified Squaremouth CustomerWas this review helpful to you?I am still waiting for the insurance company to process my claim
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
RubyReview Received:
August 25, 2024Jerry from FL Verified Squaremouth CustomerWas this review helpful to you?Our flight was diverted to another airport on the way back home. We needed to rent a car to get back home. We requested reimbursement for the rental charges to USI. It was a very cumbersome, slow, frustrating process. We provided as much documentation as available to support the claim, which was ultimately denied due to insufficient information to support the claim. I will NEVER again use USI Affinity Travel Insurance Services.
1 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
RubyReview Received:
August 12, 2024John from FL Verified Squaremouth CustomerWas this review helpful to you?Easy, convenient process.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
RubyReview Received:
April 1, 2024Don from CA Verified Squaremouth CustomerWas this review helpful to you?We were unable to take the trip due to a medical condition that arose shortly before our planned departure. My initial contacts with your customer service department have been helpful and professional.
3 out of 3 people found this review helpful -
Rating 3 out of 5Policy:
DiamondReview Received:
December 28, 2023Douglas from KY Verified Squaremouth CustomerWas this review helpful to you?Slow responding - 4 days of silence after submitting a $3900 claim for medical services needed on our ship.
Poor grammar in email and both rude and terse when they did respond.
Still no updates.
Still no claim number
Still waiting and still no further communication from them at all now for two weeks.
16 out of 17 people found this review helpful -
Rating 3 out of 5Policy:
RubyReview Received:
December 23, 2023Ervi from FL Verified Squaremouth CustomerIt has been well over a month and no results. I have called several times asking about the claim. When I called yesterday there was note on my account that the process sent a letter (not an email) asking for the doctors address in Germany when it was on the receipt. She also wanted to know how many days I was out. This came from another person not even the adjuster. This is discouraging and makes me not want to use this insurance again. I don't know why the adjuster would not call me or send an email with questions.
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11 out of 12 people found this review helpful -
Rating 5 out of 5Policy:
RubyReview Received:
December 5, 2023Linda from MI Verified Squaremouth CustomerWas this review helpful to you?The agent was very helpful when I asked about filing a claim due to our trips being cancelled. I am in the process of gathering information for my claim.
3 out of 4 people found this review helpful -
Rating 4 out of 5Policy:
DiamondReview Received:
December 4, 2023Roberta from PA Verified Squaremouth CustomerWas this review helpful to you?I filed a claim. Did not hear anything.. a week later I sent an email with the claim again. I received two responses. One said they had not received the original claim and thank you for sending. The other response said yes we did receive the original claim.. I also received an email that said the claim was closed. it’s been nearly a month and I have not heard anything.
13 out of 13 people found this review helpful -
Rating 3 out of 5Policy:
RubyReview Received:
November 23, 2023Paula from NY Verified Squaremouth CustomerI filed my claim with Starr Insurance on November 8 and have not heard from them yet, so cannot evaluate them at this time. I did not have any pre-travel personal interaction with them other than receiving a copy of the policy.
Review Updated: 12/21/2023
At the beginning of the claim process, I had difficulty reaching the right person to ask questions regarding how to file and send the claim, and find out information about where the claim was in the process.
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When the claim was finally in the review process, it was handled quickly, but no one contacted me to tell me that the claim was settled and that a check was sent, and when I should expect it or look for it.
8 out of 8 people found this review helpful -
Rating 5 out of 5Policy:
RubyReview Received:
November 8, 2023GWYNNETH from NY Verified Squaremouth CustomerWas this review helpful to you?Claim is in progress. So far they have been good except, this insurance was "primary" and we had to pay a $17000 hospital bill in Greece before we were discharged. We are hoping to get reimbursement before we have to pay the visa bill at the end of the month.
9 out of 11 people found this review helpful
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Additional Information