Reviews, Sales, and Service Ratings for
Aegis

I filed a claim based upon instructions from your Joanna. Received an email from Zurich saying it would be processed in 15 to 20 business days. Hearing nothing I called 833-515-3322 and spoke to Elizabeth. She said no claim had been filed, and that I would have to file directly with Zurich. She had no explanation for the email I received, simply saying I had filed it wrong.
Are you guys simply a scam???

Knowledgeable staff, friendly, helpful and easy to get hold of. I would recommend this policy. We have gotten it for several of our trips.

Thank you for your positive feedback and continued trust in Aegis Insurance. We're glad to hear our team has been helpful and easy to reach, and we truly appreciate your recommendation.
We look forward to supporting you on your future travels!

I am extremely dissatisfied with the claims handling from Aegis. Each step seems to be a stalling tactic. My claim could have been much larger than it is, but I did a lot of work to minimize the amount claimed. Unfortunately that seems to have no impact on the claims processing. It is apparent the goal is not to pay claims, which is not a good faith process.

No trouble purchasing the policy, but I intend to file once I receive certain medical records.

Welcome home and thank you for your feedback. Once you have the medical documents that are needed to file a claim, you may forward the information to:

Claims@ZurichTravelAssist.com

Should you wish to speak with one of our team members feel free to call us at:

(800) 498-9540

Claim sent in 2/12, still not resolved. 15 to 20 business days is all it was to process.

My husband was hospitalized before we set off on our cruise, and all our travel details were cancelled. I filed a claim, including the mountain of paperwork and documentation required. Two months later and five phone calls placed to the insurance company, I was informed further documentation was needed to analyse our claim (after me asking five times if the claim documentation was complete), I provided the additional information the very same day, it's now 10 days later and still no word back from the insurance company. At the time of filing the claim, I was told it would take up to 15 business days to settle ... I am still waiting more than two months later. Very poor customer service and non existent communication from the insurance provider.

We’re very sorry you had to cancel your trip due to your husband’s hospitalization, and apologize that we failed to meet your expectations with the claim process. The adjusters sent an email with needed items the third week of March. You were able to provide documentation within several days, however the there was still an item pending. It’s been explained what is needed and once this document is received, we have requested an expeditious review and adjudication.

Please feel free to contact our office should you have any questions or concerns. Wishing the pair of you good health.

I entered email incorrectly, but guess it was automatically corrected. I had to call to get the documents resent.

Thank you for your review. Bonnie, kindly let us know that her email address was entered incorrectly, and we made sure to update it right away. Unfortunately, the email ended up in her spam folder, so she reached out to us again, and we were happy to resend the documents.

Unfortunately, we had to cancel our trip due to an unforeseen medical issue. After two-month review by Aegis, our claim is approved, and we are awaiting payment. The process was straight forward, and everything was accomplished via email.

We’re sorry you had to cancel your travel plans due to illness. The claim was reviewed and adjudicated with a settlement check being mailed. You have indicated you have not received the check and it does remain open on our end. We have requested a void and reissue. Once this has been completed, you will be notified.

Thank you for your patience, we apologize for any inconvenience and wish you good health.

Used Squaremouth to book insurance with Aegis. Squaremouth rep assured me that changes could be made to policy right up until departure date, as i had done in past trips. After making rental car reservations, decided to get insurance for that through the rental car agency instead of the Aegis policy and called to let Aegis know - they informed me that only increases to insurance can be made after initial purchase, not decreases. So i paid twice for rental car insurance and wasn't thrilled with that. Will probably avoid Aegis from now on due to that provision.

Thank you for taking the time to share your experience and for being a valued Aegis customer. We’re truly sorry for the misunderstanding and any inconvenience this caused. After reviewing the call recording, we reached out to apologize and processed a refund for the Rental Car Damage upgrade that wasn’t removed due to a mistake on our end. We’re glad we were able to make this right for you and have since provided additional training to our team to prevent this from happening in the future. Your feedback is incredibly important to us, and we hope to have the opportunity to protect your travels again in the future.

Getting travel insurance was easy. The people I spoke with were helpful. Fortunately, we did not need to use it. Our travels went smoothly.