Reviews, Sales, and Service Ratings for
Aegis

Claim sent in 2/12, still not resolved. 15 to 20 business days is all it was to process.

My husband was hospitalized before we set off on our cruise, and all our travel details were cancelled. I filed a claim, including the mountain of paperwork and documentation required. Two months later and five phone calls placed to the insurance company, I was informed further documentation was needed to analyse our claim (after me asking five times if the claim documentation was complete), I provided the additional information the very same day, it's now 10 days later and still no word back from the insurance company. At the time of filing the claim, I was told it would take up to 15 business days to settle ... I am still waiting more than two months later. Very poor customer service and non existent communication from the insurance provider.

It took a long time to complete the claim process but we are now near the end, waiting for the final claim payment that has been approved but not arrived by mail yet.

Unfortunately, we had to cancel our trip due to an unforeseen medical issue. After two-month review by Aegis, our claim is approved, and we are awaiting payment. The process was straight forward, and everything was accomplished via email.

I had 2 luggage delays during my trip. One early on and the other towards the end. I have no idea about the status of the first one, which was only ~ $15 but I took time out of my vacation to document and submit a claim so I wouldn't have to deal with it when I got back. No idea what the status is. The second claim we'll see how that one resolves. Interesting you would send a survey at this time. Looking forward to seeing how this all turns out.

Filed a claim and waiting for a response.

Customers absolutely MUST READ THE SMALL PRINT AND EVEN HIRE AN ATTORNEY before purchasing travel insurance like this.. We cancelled our trip during the first deposit period which was documented with medical evidence and our claim was denied twice. You have to die or have someone go to the morgue to get any kind of refund. We were asking for the bare minimum ($500) refund on a nearly $5,000 premium policy. I hope Aegis, like many insurance companies, enjoy collecting their premiums and never paying off --- what a scam industry.

I'm very happy with Aegis. Our trip was interrupted. The initial contact to file a claim was easy. Within two days, I emailed all support files and the claim form. I waited two weeks per instructions, never heard anything, called and was told that the email never arrived. The person on that call asked that I send an email while we were on the phone which I did, and it proved that there wasn't an obstacle to my email reaching Aegis. That day I sent an email and fax again with all documentation again. Two days later I was informed that our flights wouldn't be covered because they didn't go to our home state even though I provided documentation that my sister in law passed away in another state. I found this to be incredibly insensitive to have provided the sad documentation of our trip documentation and to be denied. So I sent documentation that I work for American Airlines and did not need to buy the tickets from Texas to Florida where we live. Still I did not hear back, so I called tonight and was told it is still under review.

I will never buy this insurance again. I have had to work more than Aegis has to get any kind of communication, Interesting that replies are non existent or when inaccurate dragging on so I need to take incentive each time. Is this the company model to have the clients work so much for their policy covered claim that they're mad and exhausted?

Thank you for your review, and on behalf of the Aegis and SquareMouth families, please accept our sincere condolences on the passing of your loved one.

We were able to reach out to the adjusters and inquire on your adjudication and appeal. We were advised there was a partial settlement under Trip Interruption for your unused land portion. We then requested a further review. The Appeal was overturned by way of a Carrier Exception for additional coverage of your flights. The hotel and rental car were not provided the same exception, as the policy expires once you return home. Since your arrival in Dallas marked the end of your trip, these expenses are not eligible for coverage.

An email with an explanation of additional payment, will follow. Please let us know if you have any further questions or concerns. You may reach us at:

Customer Service

Phone (800) 498-9540

Claims@GoReadyInsurance.com

Waiting on claims to be paid

I can't use the website to fill claim info