Reviews, Sales, and Service Ratings for
Detour Insurance

While we did not need to use the Detour policy, it was reassuring to know that we had it just in case. The customer service was fine and the cost is fair. What more could you ask for,

Your staff was able to transfer our coverage from a trip we cancelled to a new trip, thank you.

Customer service rep was very nice but she didn't seem overly confident in answering some of my pre departure questions regarding strikes.

Thankfully didn't need to use the policy. But for the price it gave piece of mind during overseas vacation

Customer service is open on weekends but no one able to actually help with a claim which was not helpful for receiving any guidance during our trip. Paperwork since has been cumbersome.

Great customer service

I have submitted a claim and have spoken to Leigh at Detour twice so far. On both occasions, she has been very helpful and courteous. The claim has not been settled at this point, but during my conversations with Leigh, I have received the guidance I’ve needed and my questions have been answered completely.

Whats the point of getting insurance if you can’t not use it. My passport was stolen and there was no way for me to travel. This is out of my hands and frustration plus not to mention the money that I lost plus the money I paid your insurance. I had been your customer for years. From now on I will never buy insurance since is worthless. When I called and explained what happened to me the attendant should told that you guys don’t cover for this reason of lost passport. Instead she made me go through the steps wasting my time . Really bad experience from you guys. Really disappointed.

Filed a claim for delayed luggage.
Their were 3 purchases made for essential items/ clothes as United couldn't tell us when it would arrive.
They only offered to pay for the first invoice and we didn't accept. Took 4 days to receive our bag.

I did not file a claim but I had a question about coverage and my policy. I called the provider number and was able to talk to a representative immediately. I was told to email someone to resolve me issue and I had a response to my email within 10 minutes. Upon my response the issue was resolved within another 10 minutes. I was impressed with their responsiveness!