Reviews, Sales, and Service Ratings for
Generali Global Assistance

Navigating the website and making a choice was pretty easy.

Since I didn't need to file a claim, it is difficult to rate my experience.

Generali has denied my claim because my husband has had arthritis for years and because he visited a doctor before our trip they have denied the claim. We have traveled oversees for 30 plus years and only his time did his arthritis both him. I am only asking for $1600 back instead of the 8000+ our insurance policy was for because both Delta Airlines and Priceline (even though they said we were not entitled to a refund) actually felt that we had such a claim that they issued us a credit. I will never purchase insurance through Generali again. They are cheaters. I am still working with my doctor because the reason we were not able to take our trip was because of pain in my husband foot after his ankle fushion. The pain is in the top of the foot not the ankle. That has healed perfectly. My husband is getting shot that seem to be working and if that should not work the doctor will go back in and cut the nerve on the top of the foot. The extreme pain occurred after the ankle fushion.
Thank You,'
Charleen Leneschmidt
828-305-3883

We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations, Charleen. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the Plan document that’s provided at the time of purchase, and contact us with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. A dedicated claims team member has reviewed your case and while some plans are able to provide coverage for losses resulting from pre-existing medical conditions if certain requirements are met, the plan you purchased is unable to provide coverage for such losses. If you have any additional questions or concerns, please reach out to us at customerservice@generalitravelinsurance.com.

The GGA website for filing a claim did not work properly. After initial claim information submission, it would not allow uploading of the documents required and that we collected. We sent our documents via email, as instructed, but kept receiving emails from GGA that they didn’t have our submissions. It took several calls to find out there was a person (with a Name and Telephone Number!) that we could call whenever we had problems with the website or received incorrect emails.
That individual (a woman whose name I no longer have) managed to get all our paperwork together for a successful outcome, and we have received our claim check. She was amazing, whereas nothing else about the GGA process worked.

We appreciate your review, Corinne. We are pleased that you claim was paid, and we will use your feedback about the e-claim portal to make your experience with us even better in the future.

I found it difficult to find a phone number where I could get to talk to a live person. Once I found it the persons were helpful. The online claim filing is difficult for a non tech 75 year old as I. The online site I found hyper sensitive, glitchy. I filed a TRAVEL DELAY claim and it was resolved in 24 hours and I am awaiting the "check in the mail." I just filed a TRIP INTERRUPTION claim. It has been submitted and I waiting for the notice of resolution.

Thank you for sharing your feedback, Samuel. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at claims@generalitravelinsurance.com with any additional questions or concerns.

Outstanding service and support. Answered phone quickly when I called. Sounded genuinely concerned about my health. Assured me I would be covered for extra expenses. I received a Zelle reimbursement for medical expenses the next day after I filed.

Thank you for sharing your positive feedback about your experience, Stacey. Generali Global Assistance is committed to making every customer a satisfied one.

It was a very painless experience insuring our vacation with General Global. Also, we were satisfied with the reasonable cost.

We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review, Denise.

Customer service very helpful and nice.

We're thrilled Generali Global Assistance provided the outstanding service you deserved. Thanks for your positive review, Stephanie!

Generali Global Assistance is slow in responding to claims, and their claim portal has limitations on the size of documents that can be attached. Therefore, I had to send an email to the claims address with the required documents.

I filed my first claim under the Trip Interruption. Because they denied the airfare I lost due to the interruption, I filed the airfare costs under the Trip Cancellation. I filed this 2nd claim one week ago and have heard nothing from Generali.

We’re sorry to hear about the circumstances surrounding your claims experience. One of our dedicated Claim Representatives will look into this further, and be in touch with you soon. Thanks for your feedback and your patience, Cynthia.

An outstanding experience online (the instructions were extremely easy to follow), and my one call to customer service was promptly answered by a knowledgeable, efficient, and pleasant representative. I will definitely use Generali Global Assistance for my insurance needs in the future.

At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter, Betty!