IMG Travel Insurance Reviews

Very easy to add extra days and flight costs.

during my stay i needed to extend my trip. i contacted img via email and voice mail and never heard back from either. i then reached out by phone and was on hold for almost 1hour. they would not let me extend my coverage. they said i need to let them know the extended date prior to departure. i could not possibly know that i would be needing to extend my trip before I got there. i was taking care of a family member recovering from surgery and her 2 week old baby. how could i possibly know the family person would have escalating medical needs requiring me to extend my visit. they said i had to buy a new policy at a price point i could not afford so i had to go without. i think some type of exception can me made. i am grossly unhappy with; the customer service

Trip cancelled due to war but apparently policy doesn’t cover that. The tour group plans to just “postpone “ the trip for 1 year but the insurance company will not tell me if the current policy can be extended.

Process was simple. Our flight out was cancelled and I contacted customer service prior to purchasing a new flight to see if it would be covered. The agent was also very helpful.

We needed to cancel our cruise three days before we were scheduled to depart because I fell and broke my hip. I filed a claim with IMG and within two weeks the claim for the amount of the cruise was refunded.
I was very pleased with my experience with IMG.

We needed to file a claim for delayed luggage. Items of clothing in the delayed baggage were needed for our helicopter ski tour so we had to purchase new items. I had some questions about filing the claim and I called customer service twice. Both persons I spoke to were very helpful and had good customer service skills. Now I will wait to see if my claim is processed to give us the $300 per person that we requested.

We had to cancel due to a serious health event to Jerome Fee. Our dealings with I M G have just started

We bought 2 policies from IMG in the last year. Our 1st trip was to Canada. While there, my wife fell and broke a tooth and injured her face. We saw a Dentist and went to a local ER for a CT scan of the face. When returned, we filed claims for the Dentist visit (that we paid in Canada) and the Hospital visit that we did not. It was always easy to reach a human during the process. The Dental reimbursement was quick and full. It took about 2-3 months for them to pay the hospital directly. We were very happy with the service we received from them.
More recently, we were supposed to travel to the Middle East just as the war broke out and our flight was cancelled. Again, it was very easy to reach a representative and they were kind enough to let us use the premium that was paid for the cancelled trip in a future trip within 2 years. I don't think that this situation is covered in the policy, but they agreed to that. A similar situation a few years ago with a different carrier, resulted in a prorated small credit.

This is a 5 star company!

Signing up was easy. No problems.

They did not reimburse everything and sent a very hard to interpret email as to why with no explanation. When I called I was given different information then the email came. I just gave up since it was only about $35 difference.