Reviews, Sales, and Service Ratings for
IMG

All good.

I was impressed with the prompt decision and approval of my claim. I wish I didn't have to file but as horrible as the experience was leading up to having to file a claim, the assistance of IMG helped me put it behind me.

Happy we didn’t need to use the insurance, but an affordable policy that did not make us rethink if we should get travel insurance or not.

First the end date for the policy was incorrect. I didn’t notice it until after we left and they refused to correct it. Second I filed a claimed because I got very sick and required medical attention over a three day period. They refused to accept my documentation. We are continuing to provide the cruise line account statement. Which doesn’t seem to satisfy them. Also. They required an itinerary(why?) and a medical record. The medical center said that the invoice usually is sufficient. I will Never use imglobal again

The IMG website for submitting a claim was not working properly. I contacted their customer service and they confirmed that the problem was on their end. As a result, I had to file my claim via email, which was much less convenient. Not happy about that.

My travel companion fell on ice and broke her right wrist and she is right handed. She was so handicapped with this and unable to travel. I did not want to travel by myself to Costa Rica. We both filled a claim weeks ago. I have called and contacted them several times with no results. The unfortunate part also is I have a policy with them for another trip. Terrible, terrible company. Please help us receive our refund asap. Can I cancel the other policy with them for the other trip with full refund. This is so frustrating and not good for our health. Thank you.

My experience with IMG is horrible regarding the filing of claims . I would not recommend that Squaremouth represent them anymore . I filed a claim in Feb. 2025 . They sent me the same forms at least 8 times to fill , forms which I indeed completed immediately and returned to 8 different “ claims coordinators “ . I had even complained to a manager about this but to no avail . After the complaint IMG sent me even more claim forms which I again filled out faithfully .

The California Insurance Code prohibits the repeated request for the same information from the Insured in order to delay the Settlement of a Claim . IMG is clearly dealing with me in Bad Faith .

AK .

I have submitted the claim on 2/17. IGM has been asking for the same documents over and over again even though I already submitted it through their portal. So far a bit frustrating.

They answered all my questions, clarifying the claims process and what contingencies to consider.

I think we are talking about a claim I submitted in August of 2024. It is in appeal for over three months and IMG is playing games by telling me they are busy. I think they are looking for any way not to cover the claim fully.