Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
189,940
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AVG. MONTH
3,532
Total Reviews
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SINCE 2004
4,004
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.07/5
Customer Service During Claim
3.71/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2492
  • 4
    747
  • 3
    308
  • 2
    93
  • 1
    137
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  • Travel Insured International policy: FlexiPAX

    we were delayed and rebooked for 2 days in Newark. Finally rented a car to drive home. Took months to complete claim, with lots of documents requested. Not worth having the insurance

    Stephen from NC
    Review Received: March 27, 2026
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    3 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    The Robin Assist teams members were professional and empathetic. ;-)

    Jerald from ID
    Review Received: March 26, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I had an exceptional experience with SquareMouth. Our flight was recently cancelled due to weather, but filing the claim was surprisingly easy and stress-free.
    I was blown away by the speed—everything was approved and paid out in about a week. It’s rare to find a company that handles claims this efficiently. They turned a frustrating travel delay into a totally seamless process. Highly recommend!

    Jonathan from NC
    Review Received: March 26, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    When we needed ssistance to see a local doctor in Uruguay we were unable to accomplish this because the app for the clinic could not be accessed. We spoke with several people none of whom were able to help. In the end we were left completely on our own. The insurance was worthless.

    Michael from CA
    Review Received: March 26, 2026
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    3 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Claim’s keep asking for documents I already sent. Checking on what has been filed is a joke and very confusing.

    None from NC
    Review Received: March 25, 2026
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    3 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    We are in the process of completing the forms

    Annette from AZ
    Review Received: March 24, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    was able to change policy to one that included scuba diving up to 130 feet.... the original policy in the fine print excluded scuba as a covered
    event ...your specialist found a different policy that covered Scuba Diving.....I was worried once a policy was purchased it couldn't be changed but your specialist told me I had 10 Days to change or cancel....what a relief...any way a great experience as I have purchased atleast 10 policies from you........the fine print or definitions of risky activities can vary widely..... now I realize this and be more careful in the future ...Thanks to your Specialist.........THANK YOU FROM ,,,,Tom Kelly

    THOMAS from SC
    Review Received: March 23, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Claim personnel were polite and courteous. Our claim is being processed and we have not received an approval as of yet.

    Gregory from FL
    Review Received: March 23, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    After jumping through hoops for 5 months and answering the same questions over again and some questions were irrelevant, I FINALLY got back about half of what I lost. I missed a flight in Amsterdam because I left 4 hours late from JFK and got transfers to Nairobi then Kigali instead of going straight to Kigali. I missed the first day of my pre-trip and requested 1/4 of the pre-trip (4 days) price. I won't use them again.

    xxx from NC
    Review Received: March 22, 2026
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    3 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    We had to cancel our trip in advance due to a diagnosis my wife received in December. She needed cervical spine surgery and was advised to not travel due to potential risk of paralysis if she fell or was in any sort of accident or plane turbulence. It took a bit longer for this company to process the claim than I would have liked, but they paid out everything they were obligated to. I would have no problems using them again. In fact I think I've already taken out policies with them for future trips.

    Paul from CA
    Review Received: March 21, 2026
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    4 out of 4 people found this review helpful