Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
So far it seems like insurance made easy.
every step flawless
We have submitted a claim for one excursion that we missed due to long lines at the FCO airport. We hope that this process goes smoothly, as all documentation has been submitted. Please check back with me to find out if there has been a resolution. Thanks.
I visited medical on my cruise on day four and was diagnosed with pneumonia. Received treatments and medication and a large packet of documents for insurance claim.
Called customer service number on the paperwork provided by square mouth.Travel Insured International uses a third party to process claims called Robin Assist. I received an email which instructed me to scan all documents and receipts and attached it to the email. This was a bit overwhelming for me since I had close to forty pages of information. I took it to Staples,an office supply store and they assisted me with sending the information.
I also called the number for Travel International and spoke to representative there. I asked if I could copy the documents and mail them directly to them. I am awaiting a form by mail and intended to file the "old school way" also as backup. I am awaiting response from either party.
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Fair price. Peace of mind. Never filed claim
Canceled trip. Made no claim. Asked to get credit for insurance -- denied. Moved on.
Common carrier flight was delayed, missed connecting flight to Germany, airline rebooked me and I was delayed over 20 hours, missed part of my tour and missed my pre tour hotel that was non refundable. Filed a claim with Travel Insured International on line a week ago and have still not heard a thing, nor have they reached out to me, I try to log on to see status of claim, and there is no updates yet.
I had a medical emergency that required the plane to return to the airport, transfer to a hospital, an overnight stay there and rebooking of our travel plans. The people we spoke with throughout this stressful time were very reassuring and handled our arrangements with ease, taking a load off our minds. Luyi was especially helpful and supportive.
I called the 24 hour international assistance line multiple times and was unable to reach anyone. Very frustrating.
I purchased this policy for an international trip and suffered flight cancellations and had to re-route to my final destination. The process of making a travel delay claim was pretty straightforward on the website. I was disappointed that it took almost 30 days after submitting everything they needed for a check to be mailed (and about a week for the check to arrive). When I asked about the delay, customer service said claims were being handled in the order received and they would get to it. I've made a number of travel insurance claims and this was the slowest overall process I've had - but the claim was paid so I am happy about that. I would recommend this company given the good coverage provided, but just know the claim process itself may be slow!
Last updated: June 20, 2026